Josef,
Whilst I understand your argument re cost v's quality, I strongly disagree
that it is naive to expect better. Having spent most of my career in the
Pharma Industry, producing a quality product is paramount - the impact of
getting it wrong is quite serious! The cost argument is a red-herring. In
my industry, look at the Generic manufacturers who outsource globally, yet
still need to demonstrate quality, efficacy, safety and supply their product
at a competitive price. I strongly believe that it is a mindset /
fundamental business issue. What is worse, would be to keep on selling a
product that you know is faulty.
In my opinion the only reason that this happens to the extent that it does,
is that suppliers believe that they have a captive market and rely on the
fact that most customers are unaware at the outset that they are buying a
compromised product at times ... and when they do realise they are more
likely to try to fix the situation themselves, and so the saga continues.
Andy
-----Original Message-----
From: Healeys [mailto:healeys-bounces@autox.team.net] On Behalf Of
josef-eckert@t-online.de
Sent: 01 March 2015 15:12
To: John Davidson; Healeys, Forum
Subject: [Healeys] water pumps and other repro parts
Sorry, but this is very naive thinking. I am working part time for a big
parts supplier here in Europe.
Most parts are ordered from China. You get a sample, you order a batch of
100, 500 or 1000 pieces. Perhaps you get 5% customer complains, which is
normal, when the batch is slightly faulty you may get 10% customer
complains. When its more you will have to think about the issue. When there
are no complains, parts are not sent back, all is fine, even parts are
faulty and customers fix on their oown. Often thee are no complains, even
the part is faulty, but its cheaper than the similar part from the
competitor.
To put in a quality control in the system would raise the net purchase price
to a double or tripple. Customers move to the competitor, as you can`t sell
it to the prize your competitor does. You may not believe the low purchase
prize of these parts from China, but you need to buy batches of at least 100
parts. So when they are faulty you need to sell most of them before you look
for a different supplier. You can`t send these parts back, as delivery costs
are higher than the parts value and Chinese suppliers are not very customer
friendly.
Josef Eckert
Konigswinter/Germany
-----Original-Nachricht-----
Betreff: Re: [Healeys] water pumps and other repro parts
Datum: Sun, 01 Mar 2015 15:37:05 +0100
Von: "John Davidson" <jdavidso@shaw.ca>
An: "'Magnus Karlsson'" <magnuskarlsson@bornet.net>, "'Andy'"
<sneddon@xsmail.com>
I agree that such a listing would be a very valuable tool both for the owner
and the restorer to implicitly apply pressure to the industry. This
potentially will be seen by some in the industry as an opportunity to
justify higher pricing to eliminate the poor quality problems. The list
should be written in the positive as this will reduce the potential for any
legal actions as the list only contains those who have provided the proper
part as close to original as technology improvements allow. This list would
need to be "live" as there are suppliers who will genuinely not know that
their suppliers/manufacturers have not met the "standard of acceptance" but
who would respond properly to being notified of the problem.
John R Davidson, BN2, AN5
H (204) 895-4523, C (204) 295-9207
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