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I asked Moss about this a while ago. They told me people are not willing to
pay for the quality parts. Moss can get them, but customers want the cheaper
prices. So, price point rules the inventory.
Mike MacLean
56 BN2
60 AN5
On Sunday, March 1, 2015 8:00 PM, Greg Lemon <glemon@neb.rr.com> wrote:
>
>
>I think Andy (below) hit the nail right on the head. Most of us aren't
>fortunate enough to live close enough to a supplier to be able to pick up
>the parts in person, so we order on faith, then we get what we get and,
>often knee deep in a project and hoping to get the car back on the road in
>short order, we attempt to fix the part and make do rather than return it
>and wait another week or more for a better part (if you can indeed source
>one). Actually I have had a few experiences like that, probably one of
>worst cases involving a water pump coincidentally. In addition, when
>ordering from catalogues or online with nothing more than factory drawing, a
>part number, and a price, you can see why people buy on price, because they
>really have no indication of quality or lack thereof when shopping for the
>part.
>
>Unfortunately this does not lend itself to getting the message to the
>manufacturers and suppliers that substandard parts are not acceptable, if we
>bought the part at the local auto parts store and it didn't fit we would
>likely drive right back and return it, but not so easy with delivered parts.
>
>I think the key is really working with Moss, Moss supplies the vast majority
>of parts for our cars, and would have the most clout with the manufacturers,
>(many smaller independent dealers are primarily Moss reselllers). I think
>they do care about quality, but the have to stock relatively small numbers
>of thousands of parts, so not easy (economically) to test install and
>quality control all the the products once let alone in a larger number to
>get a more statistically significant sample, and I am sure it would drive
>the cost up, but if we let them know what isn't right or doesn't work,
>hopefully they work with the manufacturer to remedy.
>
>Greg Lemon
>
>
>"In my opinion the only reason that this happens to the extent that it does,
>is that suppliers believe that they have a captive market and rely on the
>fact that most customers are unaware at the outset that they are buying a
>compromised product at times ... and when they do realise they are more
>likely to try to fix the situation themselves, and so the saga continues.
>
>Andy"
>
>
>
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--1335665764-1937263051-1425272378=:5919
<html><body><div style="color:#000; background-color:#fff;
font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande,
sans-serif;font-size:16px"><div><span>I asked Moss about this a while
ago. They told me people are not willing to pay for the quality
parts. Moss can get them, but customers want the cheaper prices.
So, price point rules the inventory.</span></div><div style="color: rgb(0, 0,
0); font-size: 16px; font-family: HelveticaNeue,Helvetica
Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent;
font-style: normal;"><span>Mike MacLean</span></div><div style="color: rgb(0,
0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica
Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent;
font-style: normal;"><span>56 BN2</span></div><div style="color: rgb(0, 0, 0);
font-size: 16px; font-family: HelveticaNeue,Helvetica
Neue,Helvetica,Arial,Lucida Grande,sans-serif;
background-color: transparent; font-style: normal;"><span>60 AN5</span></div>
<div class="qtdSeparateBR"><br><br></div><div style="display: block;"
class="yahoo_quoted"> <div style="font-family: HelveticaNeue, Helvetica Neue,
Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div
style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida
Grande, sans-serif; font-size: 16px;"> <div dir="ltr"> <font size="2"
face="Arial"> On Sunday, March 1, 2015 8:00 PM, Greg Lemon
<glemon@neb.rr.com> wrote:<br> </font> </div> <blockquote
style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; margin-top:
5px; padding-left: 5px;"> <br><br> <div class="y_msg_container">I think Andy
(below) hit the nail right on the head. Most of us aren't <br>fortunate
enough to live close enough to a supplier to be able to pick up <br>the parts
in person, so we order on faith, then we get what we get and, <br>often knee
deep in a
project and hoping to get the car back on the road in <br>short order, we
attempt to fix the part and make do rather than return it <br>and wait another
week or more for a better part (if you can indeed source <br>one).
Actually I have had a few experiences like that, probably one of <br>worst
cases involving a water pump coincidentally. In addition, when
<br>ordering from catalogues or online with nothing more than factory drawing,
a <br>part number, and a price, you can see why people buy on price, because
they <br>really have no indication of quality or lack thereof when shopping for
the <br>part.<br><br>Unfortunately this does not lend itself to getting the
message to the <br>manufacturers and suppliers that substandard parts are not
acceptable, if we <br>bought the part at the local auto parts store and it
didn't fit we would <br>likely drive right back and return it, but not so easy
with delivered parts.<br><br>I think the key is
really working with Moss, Moss supplies the vast majority <br>of parts for our
cars, and would have the most clout with the manufacturers, <br>(many smaller
independent dealers are primarily Moss reselllers). I think <br>they do
care about quality, but the have to stock relatively small numbers <br>of
thousands of parts, so not easy (economically) to test install and <br>quality
control all the the products once let alone in a larger number to <br>get a
more statistically significant sample, and I am sure it would drive <br>the
cost up, but if we let them know what isn't right or doesn't work,
<br>hopefully they work with the manufacturer to remedy.<br><br>Greg
Lemon<br><br><br>"In my opinion the only reason that this happens to the extent
that it does,<br> is that suppliers believe that they have a captive market and
rely on the<br> fact that most customers are unaware at the outset that they
are buying a<br> compromised product at times ... and
when they do realise they are more<br> likely to try to fix the situation
themselves, and so the saga continues.<br><br> Andy"<br><br>
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</blockquote> </div> </div> </div> </div></body></html>
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