Sorry, but this is very naive thinking. I am working part time for a big parts
supplier here in Europe.
Most parts are ordered from China. You get a sample, you order a batch of 100,
500 or 1000 pieces. Perhaps you get 5% customer complains, which is normal,
when the batch is slightly faulty you may get 10% customer complains. When its
more you will have to think about the issue. When there are no complains, parts
are not sent back, all is fine, even parts are faulty and customers fix on
their oown. Often thee are no complains, even the part is faulty, but its
cheaper than the similar part from the competitor.
To put in a quality control in the system would raise the net purchase price to
a double or tripple. Customers move to the competitor, as you can`t sell it to
the prize your competitor does. You may not believe the low purchase prize of
these parts from China, but you need to buy batches of at least 100 parts. So
when they are faulty you need to sell most of them before you look for a
different supplier. You can`t send these parts back, as delivery costs are
higher than the parts value and Chinese suppliers are not very customer
friendly.
Josef Eckert
Konigswinter/Germany
-----Original-Nachricht-----
Betreff: Re: [Healeys] water pumps and other repro parts
Datum: Sun, 01 Mar 2015 15:37:05 +0100
Von: "John Davidson" <jdavidso@shaw.ca>
An: "'Magnus Karlsson'" <magnuskarlsson@bornet.net>, "'Andy'"
<sneddon@xsmail.com>
I agree that such a listing would be a very valuable tool both for the owner
and the restorer to implicitly apply pressure to the industry. This
potentially will be seen by some in the industry as an opportunity to
justify higher pricing to eliminate the poor quality problems. The list
should be written in the positive as this will reduce the potential for any
legal actions as the list only contains those who have provided the proper
part as close to original as technology improvements allow. This list would
need to be "live" as there are suppliers who will genuinely not know that
their suppliers/manufacturers have not met the "standard of acceptance" but
who would respond properly to being notified of the problem.
John R Davidson, BN2, AN5
H (204) 895-4523, C (204) 295-9207
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