I fully agree Rick, Certainly no smarts used in the replys in regard to
customer relations, which appear to be NIL, most places try to make a
customer happy long term, guess those are the guys that get repeat business
and stay around long term. Regards, d.
----- Original Message -----
From: "Rick Kellum" <redbulldog@cablelynx.com>
To: <oletrucks@autox.team.net>
Sent: Wednesday, July 02, 2003 8:03 PM
Subject: Re: [oletrucks] Problem with Chevy Duty
> You see here it is again' just to paraphrase "you must be stupid if you
> can't understand these instructions" man, after this second time of this
guy
> saying this I wouldn't buy anything from them!
> Rick
> ----- Original Message -----
> From: "Robert Mata" <robert@chevyduty.com>
> To: "Bob KNOTTS" <raknotts@qwest.net>; "Donald Simmons"
> <tasimmons@cbnn.net>; <oletrucks@autox.team.net>
> Sent: Wednesday, July 02, 2003 9:06 AM
> Subject: Re: [oletrucks] Problem with Chevy Duty
>
>
> > Again, the instructions are easy to read and they even include a diagram
> that
> > shows the exploded view of the assembly of the antenna. It's actually
> very
> > simple and only took me about two minutes to put it together and I had
> never
> > done one before.
> >
> > Thank you,
> >
> > Robert
> > Chevy Duty, Inc.
> >
> >
> > ----- Original Message -----
> > From: Bob KNOTTS
> > To: Donald Simmons ; oletrucks@autox.team.net
> > Sent: Wednesday, July 02, 2003 8:30 AM
> > Subject: Re: [oletrucks] Problem with Chevy Duty
> >
> >
> > In the military, we had a saying "One AWE S--T cancels 1000 atta boys".
> Goes
> > along with "The bad is remembered forever, the good is fleeting ".
Pretty
> > well true in civilian life too. A vendor may think their instruction
> sheets
> > are fine; but the test is rather us "unskilled mechanics" (read
customers)
> > can understand them. If a customer is confused, then it's the vendors'
job
> > to help by any means available. Don't tell us there's no problem! I
think
> > the acid test would be to take a person out of shipping or admin and
see
> if
> > they can understand the instructions that come with a product and can
> > install it with no technical help. Bob K in PHX, AZ.
> >
> >
> > ----- Original Message -----
> > From: "Donald Simmons" <tasimmons@cbnn.net>
> > To: <oletrucks@autox.team.net>
> > Sent: Tuesday, July 01, 2003 9:31 PM
> > Subject: Re: [oletrucks] Problem with Chevy Duty
> >
> >
> > > Its too bad vendors don't realize the negative effect one little
problem
> > can
> > > have on their reputation. Chevy Duty has been one of the better
vendors
> I
> > > have used over the years and you may want to give them another chance.
> > >
> > > Don Simmons
> > >
> > >
> > > ----- Original Message -----
> > > From: "Carl & Becky Ham" <the_hams@hotmail.com>
> > > To: <Karen.Duff@ctbrad.ang.af.mil>; <old-chevy-truck@yahoogroups.com>;
> > > <oletrucks@autox.team.net>
> > > Sent: Tuesday, July 01, 2003 7:15 PM
> > > Subject: Re: [oletrucks] Problem with Chevy Duty
> > >
> > >
> > > > Karen:
> > > > I just checked a spreadsheet I keep on expenses for my '56 and over
> the
> > > last
> > > > 3 years I've spent over $1,400.00 with Chevy Duty on items costing
as
> > much
> > > > as several hundred down to $1-2. In all my orders I've had very
good
> > luck
> > > > with this company and while I understand your frustration, I would
> > > continue
> > > > talking or emailing them to keep a dialog open so your concerns get
> > > > addressed. I would rank this vendor as one of my favorites (and
I've
> > > tried
> > > > many in the last few years) for price, delivery and customer
support.
> > > >
> > > > You have as much right as any other list member to voice your
opinion
> > and
> > > > should continue to do so. I'm hoping someone monitoring the list
from
> > > this
> > > > vendor will contact you and offer to 'make-it-right'. Don't be shy,
> and
> > > > likewise don't be offended if someone decides to respond negitively
to
> > > your
> > > > comments. That's the price we pay for unrestricted internet access
> and
> > > the
> > > > ability to voice our opinions.
> > > >
> > > > Hoping you have good experiences all around as you work on your
truck.
> > > >
> > > > Carl Ham
> > > > '56 Chevy TF Stepside
> > > > Pontiac, IL
> > > >
> > > >
> > > > >From: Duff Karen ES-19 103 FW/EM <Karen.Duff@ctbrad.ang.af.mil>
> > > > >Reply-To: Duff Karen ES-19 103 FW/EM <Karen.Duff@ctbrad.ang.af.mil>
> > > > >To: "Oldchevytrucks (E-mail)" <old-chevy-truck@yahoogroups.com>,
> > > > >"oletrucks (E-mail)" <oletrucks@autox.team.net>
> > > > >Subject: [oletrucks] Problem with Chevy Duty
> > > > >Date: Tue, 1 Jul 2003 12:36:05 -0000
> > > > >
> > > > >Since I didn't receive the response I thought I should have, I
> thought
> > I
> > > > >would share my experience with all of you. Let me first say, that
I
> am
> > a
> > > > >newbie, we all know that, so if you feel that this is acceptable,
> well
> > > then
> > > > >you let me know...maybe I shouldn't expect so much from this
vendor.
> > > > >
> > > > >Ordered a new antenna for my 53 chevy...it arrived about a week
> > > > >later...cost
> > > > >49.95... Of course I wanted to install it right away (no
> > > patience)...after
> > > > >reading the directions several times and looking through the parts,
I
> > > > >realized there were some parts missing and then there were some
> > included
> > > > >that I didn't see a place for...Long story short, I called the
> company,
> > > and
> > > > >they said I did receive the right package of hardware...and could
not
> > > > >explain what the extra unknown stuff was for, or why the necessary
> > > hardware
> > > > >was not included...and proceeded to say nicely go to the hardware
> store
> > > and
> > > > >pick up the rest. End of story...for now..
> > > > >
> > > > >so I also sent them an email...just as a friendly reminder of the
> issue
> > > > >asking them to really take the time and look into it and correct
this
> > > > >problem, because there is nothing like waiting for a part and then
> not
> > > > >being
> > > > >able to install it when it arrives because there were parts
missing.
> > > > >
> > > > >I got a response from the same person I had on the phone saying,
let
> me
> > > > >quote "I'm the one that you talked to on the phone the other day,
but
> > > > >thanks
> > > > >for reminding me. I'm sorry that you had such a bad experience with
> > this
> > > > >part. Most all of our products that we sell are nice products, and
> are
> > > > >cheaper than anybody else. Sometimes when you buy from
manufacturers
> > > things
> > > > >after 10 to 20 years , something might slide by without being
> noticed,
> > > such
> > > > >as this part. We will try to do better in the future. Again we are
> > sorry
> > > > >that you had such a bad experience with this part,and I hope you
can
> > feel
> > > > >that you can do business with us in the future." end quote.
> > > > >Maybe I"m old fashioned at my young age, but I would have liked to
> have
> > > > >heard them say...we're fixing the problem and this won't happen
again
> > in
> > > > >the
> > > > >future.....not, most of our products are nice and cheaper... I
did
> > send
> > > a
> > > > >response asking them if they were going to fix this problem or if
> they
> > > were
> > > > >going to continue shipping this product as is... Of course, no
> > > response...
> > > > >Maybe you don't agree with me...that's fine, but if you get
anything
> > out
> > > of
> > > > >this long message, it should be, that you shouldn't order your
> antenna
> > > from
> > > > >Chevy Duty. I know that I'm willing to spend a little extra money
if
> it
> > > > >means good service and good products...so price isn't always the
> > biggest
> > > > >factor!
> > > > >
> > > > >Karen Duff
> > > > >53 3100
> > > > >oletrucks is devoted to Chevy and GM trucks built between 1941 and
> 1959
> > > >
> > > > _________________________________________________________________
> > > > Add photos to your e-mail with MSN 8. Get 2 months FREE*.
> > > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
> 1959
> > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
1959
> > oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
> > oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
> oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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