Karen,
> I had a similar experience with Jegs and when I called the man said "I will
>pass it along." End of conversation!. A" sorry you had a bad experience and
> what can we do to help" would have been nice and went a long way to soothe my
>aggravation but it did not happen. Probably will not buy from Jegs again
> and will not encourage anyone else to either. So far Chevy Duty has been fine.
Wow, I feel better just telling someone. Deacon 55 2nd series
>
>
>
>
> At Tuesday, 1 July 2003, you wrote:
>
> >Since I didn't receive the response I thought I should have, I thought
> I
> >would share my experience with all of you. Let me first say, that
> I am a
> >newbie, we all know that, so if you feel that this is acceptable,
> well then
> >you let me know...maybe I shouldn't expect so much from this vendor.
> >
> >Ordered a new antenna for my 53 chevy...it arrived about a week
> later...cost
> >49.95... Of course I wanted to install it right away (no patience).
> .after
> >reading the directions several times and looking through the parts, I
> >realized there were some parts missing and then there were some
> included
> >that I didn't see a place for...Long story short, I called the company,
> and
> >they said I did receive the right package of hardware...and could not
> >explain what the extra unknown stuff was for, or why the necessary
> hardware
> >was not included...and proceeded to say nicely go to the hardware
> store and
> >pick up the rest. End of story...for now..
> >
> >so I also sent them an email...just as a friendly reminder of the issue
> >asking them to really take the time and look into it and correct this
> >problem, because there is nothing like waiting for a part and then
> not being
> >able to install it when it arrives because there were parts missing.
> >
> >I got a response from the same person I had on the phone saying, let me
> >quote "I'm the one that you talked to on the phone the other day,
> but thanks
> >for reminding me. I'm sorry that you had such a bad experience with
> this
> >part. Most all of our products that we sell are nice products, and are
> >cheaper than anybody else. Sometimes when you buy from manufacturers
> things
> >after 10 to 20 years , something might slide by without being noticed,
> such
> >as this part. We will try to do better in the future. Again we are
> sorry
> >that you had such a bad experience with this part,and I hope you
> can feel
> >that you can do business with us in the future." end quote.
> >Maybe I"m old fashioned at my young age, but I would have liked to have
> >heard them say...we're fixing the problem and this won't happen
> again in the
> >future.....not, most of our products are nice and cheaper... I
> did send a
> >response asking them if they were going to fix this problem or if
> they were
> >going to continue shipping this product as is... Of course, no
> response...
> >Maybe you don't agree with me...that's fine, but if you get anything
> out of
> >this long message, it should be, that you shouldn't order your antenna
> from
> >Chevy Duty. I know that I'm willing to spend a little extra money if it
> >means good service and good products...so price isn't always the
> biggest
> >factor!
> >
> >Karen Duff
> >53 3100
> >oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
> >
>
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> oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
> oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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