I totally agree Bob, and from the {MICKEY MOUSE} replies from that outfit, I
would avoid them at all costs. If one of our customers [not truck related]
had a similar or any problem, I would send a rep out, no matter how far
away. Guess we do business different here and appreciate the patronage of
our customers. Have been doing it for over 65 family owned years. Best
regards, Don in Canada. Also a great parts supplier here in next province,
great prices with your American $$ if interested, email me off list for
name.d.
----- Original Message -----
From: "Bob KNOTTS" <raknotts@qwest.net>
To: "Donald Simmons" <tasimmons@cbnn.net>; <oletrucks@autox.team.net>
Sent: Wednesday, July 02, 2003 7:30 AM
Subject: Re: [oletrucks] Problem with Chevy Duty
> In the military, we had a saying "One AWE S--T cancels 1000 atta boys".
Goes
> along with "The bad is remembered forever, the good is fleeting ". Pretty
> well true in civilian life too. A vendor may think their instruction
sheets
> are fine; but the test is rather us "unskilled mechanics" (read customers)
> can understand them. If a customer is confused, then it's the vendors' job
> to help by any means available. Don't tell us there's no problem! I think
> the acid test would be to take a person out of shipping or admin and see
if
> they can understand the instructions that come with a product and can
> install it with no technical help. Bob K in PHX, AZ.
>
>
> ----- Original Message -----
> From: "Donald Simmons" <tasimmons@cbnn.net>
> To: <oletrucks@autox.team.net>
> Sent: Tuesday, July 01, 2003 9:31 PM
> Subject: Re: [oletrucks] Problem with Chevy Duty
>
>
> > Its too bad vendors don't realize the negative effect one little problem
> can
> > have on their reputation. Chevy Duty has been one of the better vendors
I
> > have used over the years and you may want to give them another chance.
> >
> > Don Simmons
> >
> >
> > ----- Original Message -----
> > From: "Carl & Becky Ham" <the_hams@hotmail.com>
> > To: <Karen.Duff@ctbrad.ang.af.mil>; <old-chevy-truck@yahoogroups.com>;
> > <oletrucks@autox.team.net>
> > Sent: Tuesday, July 01, 2003 7:15 PM
> > Subject: Re: [oletrucks] Problem with Chevy Duty
> >
> >
> > > Karen:
> > > I just checked a spreadsheet I keep on expenses for my '56 and over
the
> > last
> > > 3 years I've spent over $1,400.00 with Chevy Duty on items costing as
> much
> > > as several hundred down to $1-2. In all my orders I've had very good
> luck
> > > with this company and while I understand your frustration, I would
> > continue
> > > talking or emailing them to keep a dialog open so your concerns get
> > > addressed. I would rank this vendor as one of my favorites (and I've
> > tried
> > > many in the last few years) for price, delivery and customer support.
> > >
> > > You have as much right as any other list member to voice your opinion
> and
> > > should continue to do so. I'm hoping someone monitoring the list from
> > this
> > > vendor will contact you and offer to 'make-it-right'. Don't be shy,
and
> > > likewise don't be offended if someone decides to respond negitively to
> > your
> > > comments. That's the price we pay for unrestricted internet access
and
> > the
> > > ability to voice our opinions.
> > >
> > > Hoping you have good experiences all around as you work on your truck.
> > >
> > > Carl Ham
> > > '56 Chevy TF Stepside
> > > Pontiac, IL
> > >
> > >
> > > >From: Duff Karen ES-19 103 FW/EM <Karen.Duff@ctbrad.ang.af.mil>
> > > >Reply-To: Duff Karen ES-19 103 FW/EM <Karen.Duff@ctbrad.ang.af.mil>
> > > >To: "Oldchevytrucks (E-mail)" <old-chevy-truck@yahoogroups.com>,
> > > >"oletrucks (E-mail)" <oletrucks@autox.team.net>
> > > >Subject: [oletrucks] Problem with Chevy Duty
> > > >Date: Tue, 1 Jul 2003 12:36:05 -0000
> > > >
> > > >Since I didn't receive the response I thought I should have, I
thought
> I
> > > >would share my experience with all of you. Let me first say, that I
am
> a
> > > >newbie, we all know that, so if you feel that this is acceptable,
well
> > then
> > > >you let me know...maybe I shouldn't expect so much from this vendor.
> > > >
> > > >Ordered a new antenna for my 53 chevy...it arrived about a week
> > > >later...cost
> > > >49.95... Of course I wanted to install it right away (no
> > patience)...after
> > > >reading the directions several times and looking through the parts, I
> > > >realized there were some parts missing and then there were some
> included
> > > >that I didn't see a place for...Long story short, I called the
company,
> > and
> > > >they said I did receive the right package of hardware...and could not
> > > >explain what the extra unknown stuff was for, or why the necessary
> > hardware
> > > >was not included...and proceeded to say nicely go to the hardware
store
> > and
> > > >pick up the rest. End of story...for now..
> > > >
> > > >so I also sent them an email...just as a friendly reminder of the
issue
> > > >asking them to really take the time and look into it and correct this
> > > >problem, because there is nothing like waiting for a part and then
not
> > > >being
> > > >able to install it when it arrives because there were parts missing.
> > > >
> > > >I got a response from the same person I had on the phone saying, let
me
> > > >quote "I'm the one that you talked to on the phone the other day, but
> > > >thanks
> > > >for reminding me. I'm sorry that you had such a bad experience with
> this
> > > >part. Most all of our products that we sell are nice products, and
are
> > > >cheaper than anybody else. Sometimes when you buy from manufacturers
> > things
> > > >after 10 to 20 years , something might slide by without being
noticed,
> > such
> > > >as this part. We will try to do better in the future. Again we are
> sorry
> > > >that you had such a bad experience with this part,and I hope you can
> feel
> > > >that you can do business with us in the future." end quote.
> > > >Maybe I"m old fashioned at my young age, but I would have liked to
have
> > > >heard them say...we're fixing the problem and this won't happen again
> in
> > > >the
> > > >future.....not, most of our products are nice and cheaper... I did
> send
> > a
> > > >response asking them if they were going to fix this problem or if
they
> > were
> > > >going to continue shipping this product as is... Of course, no
> > response...
> > > >Maybe you don't agree with me...that's fine, but if you get anything
> out
> > of
> > > >this long message, it should be, that you shouldn't order your
antenna
> > from
> > > >Chevy Duty. I know that I'm willing to spend a little extra money if
it
> > > >means good service and good products...so price isn't always the
> biggest
> > > >factor!
> > > >
> > > >Karen Duff
> > > >53 3100
> > > >oletrucks is devoted to Chevy and GM trucks built between 1941 and
1959
> > >
> > > _________________________________________________________________
> > > Add photos to your e-mail with MSN 8. Get 2 months FREE*.
> > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
1959
> > oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
> oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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