I've spent abt 42 years in some kind of customer service, and while
sometimes it's almost impossible to satisfy people, when you see or hear
that light bulb go on over their head, all the aggravation is worth it.(now,
if I could just learn to spell!) Bob K
----- Original Message -----
From: "Rick Kellum" <redbulldog@cablelynx.com>
To: "Chevy Trucks" <oletrucks@autox.team.net>
Sent: Thursday, July 03, 2003 4:06 PM
Subject: Re: [oletrucks] Problem with Chevy Duty
> If you will notice that I DID NOT say that "Robert called anyone stupid",
It
> was a PARAPHRASE of what it sounded like he was saying...see how easy it
is
> to misunderstand what someone is saying? Directions may be easy to some
but
> not all. Any electrical person can understand prints of a circuit but can
a
> plumber? And vise versa...
> The problem I am having is Robert was way too harsh in his replies. I
don't
> think he was courteous or a very good representative of what I would call
> customer relations.
> We now have my permission to let this die.
>
> Rick
>
>
> ----- Original Message -----
> From: "Rick Kellum" <redbulldog@cablelynx.com>
> To: <oletrucks@autox.team.net>
> Sent: Wednesday, July 02, 2003 9:03 PM
> Subject: Re: [oletrucks] Problem with Chevy Duty
>
>
> > You see here it is again' just to paraphrase "you must be stupid if you
> > can't understand these instructions" man, after this second time of this
> guy
> > saying this I wouldn't buy anything from them!
> > Rick
> > ----- Original Message -----
> > From: "Robert Mata" <robert@chevyduty.com>
> > To: "Bob KNOTTS" <raknotts@qwest.net>; "Donald Simmons"
> > <tasimmons@cbnn.net>; <oletrucks@autox.team.net>
> > Sent: Wednesday, July 02, 2003 9:06 AM
> > Subject: Re: [oletrucks] Problem with Chevy Duty
> >
> >
> > > Again, the instructions are easy to read and they even include a
diagram
> > that
> > > shows the exploded view of the assembly of the antenna. It's actually
> > very
> > > simple and only took me about two minutes to put it together and I had
> > never
> > > done one before.
> > >
> > > Thank you,
> > >
> > > Robert
> > > Chevy Duty, Inc.
> > >
> > >
> > > ----- Original Message -----
> > > From: Bob KNOTTS
> > > To: Donald Simmons ; oletrucks@autox.team.net
> > > Sent: Wednesday, July 02, 2003 8:30 AM
> > > Subject: Re: [oletrucks] Problem with Chevy Duty
> > >
> > >
> > > In the military, we had a saying "One AWE S--T cancels 1000 atta
boys".
> > Goes
> > > along with "The bad is remembered forever, the good is fleeting ".
> Pretty
> > > well true in civilian life too. A vendor may think their instruction
> > sheets
> > > are fine; but the test is rather us "unskilled mechanics" (read
> customers)
> > > can understand them. If a customer is confused, then it's the vendors'
> job
> > > to help by any means available. Don't tell us there's no problem! I
> think
> > > the acid test would be to take a person out of shipping or admin and
> see
> > if
> > > they can understand the instructions that come with a product and can
> > > install it with no technical help. Bob K in PHX, AZ.
> > >
> > >
> > > ----- Original Message -----
> > > From: "Donald Simmons" <tasimmons@cbnn.net>
> > > To: <oletrucks@autox.team.net>
> > > Sent: Tuesday, July 01, 2003 9:31 PM
> > > Subject: Re: [oletrucks] Problem with Chevy Duty
> > >
> > >
> > > > Its too bad vendors don't realize the negative effect one little
> problem
> > > can
> > > > have on their reputation. Chevy Duty has been one of the better
> vendors
> > I
> > > > have used over the years and you may want to give them another
chance.
> > > >
> > > > Don Simmons
> > > >
> > > >
> > > > ----- Original Message -----
> > > > From: "Carl & Becky Ham" <the_hams@hotmail.com>
> > > > To: <Karen.Duff@ctbrad.ang.af.mil>;
<old-chevy-truck@yahoogroups.com>;
> > > > <oletrucks@autox.team.net>
> > > > Sent: Tuesday, July 01, 2003 7:15 PM
> > > > Subject: Re: [oletrucks] Problem with Chevy Duty
> > > >
> > > >
> > > > > Karen:
> > > > > I just checked a spreadsheet I keep on expenses for my '56 and
over
> > the
> > > > last
> > > > > 3 years I've spent over $1,400.00 with Chevy Duty on items costing
> as
> > > much
> > > > > as several hundred down to $1-2. In all my orders I've had very
> good
> > > luck
> > > > > with this company and while I understand your frustration, I would
> > > > continue
> > > > > talking or emailing them to keep a dialog open so your concerns
get
> > > > > addressed. I would rank this vendor as one of my favorites (and
> I've
> > > > tried
> > > > > many in the last few years) for price, delivery and customer
> support.
> > > > >
> > > > > You have as much right as any other list member to voice your
> opinion
> > > and
> > > > > should continue to do so. I'm hoping someone monitoring the list
> from
> > > > this
> > > > > vendor will contact you and offer to 'make-it-right'. Don't be
shy,
> > and
> > > > > likewise don't be offended if someone decides to respond
negitively
> to
> > > > your
> > > > > comments. That's the price we pay for unrestricted internet
access
> > and
> > > > the
> > > > > ability to voice our opinions.
> > > > >
> > > > > Hoping you have good experiences all around as you work on your
> truck.
> > > > >
> > > > > Carl Ham
> > > > > '56 Chevy TF Stepside
> > > > > Pontiac, IL
> > > > >
> > > > >
> > > > > >From: Duff Karen ES-19 103 FW/EM <Karen.Duff@ctbrad.ang.af.mil>
> > > > > >Reply-To: Duff Karen ES-19 103 FW/EM
<Karen.Duff@ctbrad.ang.af.mil>
> > > > > >To: "Oldchevytrucks (E-mail)" <old-chevy-truck@yahoogroups.com>,
> > > > > >"oletrucks (E-mail)" <oletrucks@autox.team.net>
> > > > > >Subject: [oletrucks] Problem with Chevy Duty
> > > > > >Date: Tue, 1 Jul 2003 12:36:05 -0000
> > > > > >
> > > > > >Since I didn't receive the response I thought I should have, I
> > thought
> > > I
> > > > > >would share my experience with all of you. Let me first say,
that
> I
> > am
> > > a
> > > > > >newbie, we all know that, so if you feel that this is acceptable,
> > well
> > > > then
> > > > > >you let me know...maybe I shouldn't expect so much from this
> vendor.
> > > > > >
> > > > > >Ordered a new antenna for my 53 chevy...it arrived about a week
> > > > > >later...cost
> > > > > >49.95... Of course I wanted to install it right away (no
> > > > patience)...after
> > > > > >reading the directions several times and looking through the
parts,
> I
> > > > > >realized there were some parts missing and then there were some
> > > included
> > > > > >that I didn't see a place for...Long story short, I called the
> > company,
> > > > and
> > > > > >they said I did receive the right package of hardware...and could
> not
> > > > > >explain what the extra unknown stuff was for, or why the
necessary
> > > > hardware
> > > > > >was not included...and proceeded to say nicely go to the hardware
> > store
> > > > and
> > > > > >pick up the rest. End of story...for now..
> > > > > >
> > > > > >so I also sent them an email...just as a friendly reminder of the
> > issue
> > > > > >asking them to really take the time and look into it and correct
> this
> > > > > >problem, because there is nothing like waiting for a part and
then
> > not
> > > > > >being
> > > > > >able to install it when it arrives because there were parts
> missing.
> > > > > >
> > > > > >I got a response from the same person I had on the phone saying,
> let
> > me
> > > > > >quote "I'm the one that you talked to on the phone the other day,
> but
> > > > > >thanks
> > > > > >for reminding me. I'm sorry that you had such a bad experience
with
> > > this
> > > > > >part. Most all of our products that we sell are nice products,
and
> > are
> > > > > >cheaper than anybody else. Sometimes when you buy from
> manufacturers
> > > > things
> > > > > >after 10 to 20 years , something might slide by without being
> > noticed,
> > > > such
> > > > > >as this part. We will try to do better in the future. Again we
are
> > > sorry
> > > > > >that you had such a bad experience with this part,and I hope you
> can
> > > feel
> > > > > >that you can do business with us in the future." end quote.
> > > > > >Maybe I"m old fashioned at my young age, but I would have liked
to
> > have
> > > > > >heard them say...we're fixing the problem and this won't happen
> again
> > > in
> > > > > >the
> > > > > >future.....not, most of our products are nice and cheaper... I
> did
> > > send
> > > > a
> > > > > >response asking them if they were going to fix this problem or if
> > they
> > > > were
> > > > > >going to continue shipping this product as is... Of course, no
> > > > response...
> > > > > >Maybe you don't agree with me...that's fine, but if you get
> anything
> > > out
> > > > of
> > > > > >this long message, it should be, that you shouldn't order your
> > antenna
> > > > from
> > > > > >Chevy Duty. I know that I'm willing to spend a little extra money
> if
> > it
> > > > > >means good service and good products...so price isn't always the
> > > biggest
> > > > > >factor!
> > > > > >
> > > > > >Karen Duff
> > > > > >53 3100
> > > > > >oletrucks is devoted to Chevy and GM trucks built between 1941
and
> > 1959
> > > > >
> > > > > _________________________________________________________________
> > > > > Add photos to your e-mail with MSN 8. Get 2 months FREE*.
> > > > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
> > 1959
> > > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
> 1959
> > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
1959
> > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
1959
> > oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
> oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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