Well said Chuck.
Rick
----- Original Message -----
From: "chuck clark" <cachomeimp@hotmail.com>
To: <robert@chevyduty.com>; <slb1@humboldt1.com>;
<oletrucks@autox.team.net>; <old-chevy-truck@yahoogroups.com>
Sent: Wednesday, July 02, 2003 9:21 PM
Subject: Re: [oletrucks] Problem with Chevy Duty
> I think the problem is not so much with the parts (if it is really as easy
> as you say and some of us may be more mechanically challanged than others)
> but the attitude of the chevy duty rep that our member was dealing with.
It
> would not have hurt one bit if the rep could have helped her through the
> installation, walk her through it to see what the problem may be.
>
> Jeff at Bow Tie Bits and Patrick at Patrick's are a couple of fine
examples
> of customer service. They go out of their way to help you with the
> application and installation.
>
>
> >From: "Robert Mata" <robert@chevyduty.com>
> >Reply-To: "Robert Mata" <robert@chevyduty.com>
> >To: "Stephen" <slb1@humboldt1.com>, <oletrucks@autox.team.net>,
> ><old-chevy-truck@yahoogroups.com>
> >Subject: Re: [oletrucks] Problem with Chevy Duty
> >Date: Wed, 2 Jul 2003 12:37:46 -0500
> >
> >Ok, lets try and put an end to this topic once and for all. I'm sure we
> >both
> >have more interesting issues and non-issues to discuss on this board.
> >
> >I want to reiterate to everyone that the only "problem" with the kit is
> >that
> >it doesn't come with two small sheet metal screws to mount the antenna to
> >the
> >body panel....which you wouldn't want to do anyhow...as it would be
better
> >to
> >bolt it to the body panel. It comes with DETAILED INSTRUCTIONS, and a
> >DIAGRAM
> >to follow to show the assembly of the antenna. It's just a couple of
> >screws,
> >washers, and two mounting brackets. It took me all of two minutes to
> >assemble
> >it and I had never assembled it before. This whole thing has been blown
> >way
> >out of proportion. There is nothing wrong with the kit. We don't make
the
> >kit...but....I have recommended to the supplier to put 2 sheet metal
screws
> >in
> >the kit in case the user wants to mount it that way to the body panel.
Year
> >to
> >date I have sold 172 of these antennas and have not had one complaint.
We
> >have been selling this particular antenna for years.
> >
> >Again....there is nothing wrong with the parts used to assemble the
antenna
> >or
> >the instructions and diagram that go with it. If there was an issue I
> >would
> >pull the kit and fix the problem.
> >
> >
> >Robert Mata
> >Chevy Duty, Inc.
> >
> >
> >
> >----- Original Message -----
> >From: Stephen
> >To: oletrucks@autox.team.net
> >Sent: Wednesday, July 02, 2003 12:09 PM
> >Subject: Re: [oletrucks] Problem with Chevy Duty
> >
> >
> >Hello all,
> >
> >I am another very happy customer of Chevy Duty. There service has been
> >great, they offer more of what I am usually looking for and have good
> >prices.
> >
> >Anyone of us can have a specific problem with a specific part. Please
> >don't
> >let this hurt the reputation of my favorite supplier of old chevy truck
> >parts.
> >
> >Thanks for listening,
> >
> >Stephen Brisken
> >58 Fleetside
> >
> >----- Original Message -----
> >From: "Robert Mata" <robert@chevyduty.com>
> >To: "Bob KNOTTS" <raknotts@qwest.net>; "Donald Simmons"
> ><tasimmons@cbnn.net>; <oletrucks@autox.team.net>
> >Sent: Wednesday, July 02, 2003 7:06 AM
> >Subject: Re: [oletrucks] Problem with Chevy Duty
> >
> >
> > > Again, the instructions are easy to read and they even include a
diagram
> >that
> > > shows the exploded view of the assembly of the antenna. It's actually
> >very
> > > simple and only took me about two minutes to put it together and I had
> >never
> > > done one before.
> > >
> > > Thank you,
> > >
> > > Robert
> > > Chevy Duty, Inc.
> > >
> > >
> > > ----- Original Message -----
> > > From: Bob KNOTTS
> > > To: Donald Simmons ; oletrucks@autox.team.net
> > > Sent: Wednesday, July 02, 2003 8:30 AM
> > > Subject: Re: [oletrucks] Problem with Chevy Duty
> > >
> > >
> > > In the military, we had a saying "One AWE S--T cancels 1000 atta
boys".
> >Goes
> > > along with "The bad is remembered forever, the good is fleeting ".
> >Pretty
> > > well true in civilian life too. A vendor may think their instruction
> >sheets
> > > are fine; but the test is rather us "unskilled mechanics" (read
> >customers)
> > > can understand them. If a customer is confused, then it's the vendors'
> >job
> > > to help by any means available. Don't tell us there's no problem! I
> >think
> > > the acid test would be to take a person out of shipping or admin and
> >see
> >if
> > > they can understand the instructions that come with a product and can
> > > install it with no technical help. Bob K in PHX, AZ.
> > >
> > >
> > > ----- Original Message -----
> > > From: "Donald Simmons" <tasimmons@cbnn.net>
> > > To: <oletrucks@autox.team.net>
> > > Sent: Tuesday, July 01, 2003 9:31 PM
> > > Subject: Re: [oletrucks] Problem with Chevy Duty
> > >
> > >
> > > > Its too bad vendors don't realize the negative effect one little
> >problem
> > > can
> > > > have on their reputation. Chevy Duty has been one of the better
> >vendors
> >I
> > > > have used over the years and you may want to give them another
chance.
> > > >
> > > > Don Simmons
> > > >
> > > >
> > > > ----- Original Message -----
> > > > From: "Carl & Becky Ham" <the_hams@hotmail.com>
> > > > To: <Karen.Duff@ctbrad.ang.af.mil>;
<old-chevy-truck@yahoogroups.com>;
> > > > <oletrucks@autox.team.net>
> > > > Sent: Tuesday, July 01, 2003 7:15 PM
> > > > Subject: Re: [oletrucks] Problem with Chevy Duty
> > > >
> > > >
> > > > > Karen:
> > > > > I just checked a spreadsheet I keep on expenses for my '56 and
over
> >the
> > > > last
> > > > > 3 years I've spent over $1,400.00 with Chevy Duty on items costing
> >as
> > > much
> > > > > as several hundred down to $1-2. In all my orders I've had very
> >good
> > > luck
> > > > > with this company and while I understand your frustration, I would
> > > > continue
> > > > > talking or emailing them to keep a dialog open so your concerns
get
> > > > > addressed. I would rank this vendor as one of my favorites (and
> >I've
> > > > tried
> > > > > many in the last few years) for price, delivery and customer
> >support.
> > > > >
> > > > > You have as much right as any other list member to voice your
> >opinion
> > > and
> > > > > should continue to do so. I'm hoping someone monitoring the list
> >from
> > > > this
> > > > > vendor will contact you and offer to 'make-it-right'. Don't be
shy,
> >and
> > > > > likewise don't be offended if someone decides to respond
negitively
> >to
> > > > your
> > > > > comments. That's the price we pay for unrestricted internet
access
> >and
> > > > the
> > > > > ability to voice our opinions.
> > > > >
> > > > > Hoping you have good experiences all around as you work on your
> >truck.
> > > > >
> > > > > Carl Ham
> > > > > '56 Chevy TF Stepside
> > > > > Pontiac, IL
> > > > >
> > > > >
> > > > > >From: Duff Karen ES-19 103 FW/EM <Karen.Duff@ctbrad.ang.af.mil>
> > > > > >Reply-To: Duff Karen ES-19 103 FW/EM
<Karen.Duff@ctbrad.ang.af.mil>
> > > > > >To: "Oldchevytrucks (E-mail)" <old-chevy-truck@yahoogroups.com>,
> > > > > >"oletrucks (E-mail)" <oletrucks@autox.team.net>
> > > > > >Subject: [oletrucks] Problem with Chevy Duty
> > > > > >Date: Tue, 1 Jul 2003 12:36:05 -0000
> > > > > >
> > > > > >Since I didn't receive the response I thought I should have, I
> >thought
> > > I
> > > > > >would share my experience with all of you. Let me first say,
that
> >I
> >am
> > > a
> > > > > >newbie, we all know that, so if you feel that this is acceptable,
> >well
> > > > then
> > > > > >you let me know...maybe I shouldn't expect so much from this
> >vendor.
> > > > > >
> > > > > >Ordered a new antenna for my 53 chevy...it arrived about a week
> > > > > >later...cost
> > > > > >49.95... Of course I wanted to install it right away (no
> > > > patience)...after
> > > > > >reading the directions several times and looking through the
parts,
> >I
> > > > > >realized there were some parts missing and then there were some
> > > included
> > > > > >that I didn't see a place for...Long story short, I called the
> >company,
> > > > and
> > > > > >they said I did receive the right package of hardware...and could
> >not
> > > > > >explain what the extra unknown stuff was for, or why the
necessary
> > > > hardware
> > > > > >was not included...and proceeded to say nicely go to the hardware
> >store
> > > > and
> > > > > >pick up the rest. End of story...for now..
> > > > > >
> > > > > >so I also sent them an email...just as a friendly reminder of the
> >issue
> > > > > >asking them to really take the time and look into it and correct
> >this
> > > > > >problem, because there is nothing like waiting for a part and
then
> >not
> > > > > >being
> > > > > >able to install it when it arrives because there were parts
> >missing.
> > > > > >
> > > > > >I got a response from the same person I had on the phone saying,
> >let
> >me
> > > > > >quote "I'm the one that you talked to on the phone the other day,
> >but
> > > > > >thanks
> > > > > >for reminding me. I'm sorry that you had such a bad experience
with
> > > this
> > > > > >part. Most all of our products that we sell are nice products,
and
> >are
> > > > > >cheaper than anybody else. Sometimes when you buy from
> >manufacturers
> > > > things
> > > > > >after 10 to 20 years , something might slide by without being
> >noticed,
> > > > such
> > > > > >as this part. We will try to do better in the future. Again we
are
> > > sorry
> > > > > >that you had such a bad experience with this part,and I hope you
> >can
> > > feel
> > > > > >that you can do business with us in the future." end quote.
> > > > > >Maybe I"m old fashioned at my young age, but I would have liked
to
> >have
> > > > > >heard them say...we're fixing the problem and this won't happen
> >again
> > > in
> > > > > >the
> > > > > >future.....not, most of our products are nice and cheaper... I
> >did
> > > send
> > > > a
> > > > > >response asking them if they were going to fix this problem or if
> >they
> > > > were
> > > > > >going to continue shipping this product as is... Of course, no
> > > > response...
> > > > > >Maybe you don't agree with me...that's fine, but if you get
> >anything
> > > out
> > > > of
> > > > > >this long message, it should be, that you shouldn't order your
> >antenna
> > > > from
> > > > > >Chevy Duty. I know that I'm willing to spend a little extra money
> >if
> >it
> > > > > >means good service and good products...so price isn't always the
> > > biggest
> > > > > >factor!
> > > > > >
> > > > > >Karen Duff
> > > > > >53 3100
> > > > > >oletrucks is devoted to Chevy and GM trucks built between 1941
and
> >1959
> > > > >
> > > > > _________________________________________________________________
> > > > > Add photos to your e-mail with MSN 8. Get 2 months FREE*.
> > > > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
> >1959
> > > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
> >1959
> > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
1959
> > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
1959
> >oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
> >oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
>
> _________________________________________________________________
> Add photos to your e-mail with MSN 8. Get 2 months FREE*.
> oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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