"Craig D. Niederst" wrote:
>
> Ask for a full refund, and if he refuses, threaten him with negative
> feedback.
The negative feedback situation is basically a
big failure.
The reason is because when you leave bad feedback
for someone, 99% of the time they leave bad feedback
for you as well.
It ends up as a mudslinging competition, which as the
saying goes, you can't win.
I ran into this problem as a seller, somebody won
my auction and claimed to send me a money order.
When the money order never arrived, I emailed the
bidder a few times over the months.
He refused to trace the money order, refused to
resend another copy (which would only allow it to
be cashed once) and basically accused me of stealing
his money. No amount of reasoning would explain
to him that all he had to do was trace the money
order and it would show it was never cashed, and he
could cancel and resend.
So, what was I to do? I can't leave bad feedback
for the guy, because he threatened to leave feedback
on me basically saying "This ebay user steals money". Even
if I could put a good explanation in the 60 characters
you get to reply to feedback, it would still
be a black mark on my record.
I wish there was a better solution for this problem
on ebay, but I don't know one.
--
Trevor Boicey, P. Eng.
Ottawa, Canada, tboicey@brit.ca
ICQ #17432933 http://www.brit.ca/~tboicey/
Driver is not responsible for behaviour if asked "Is that the 12?"
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