triumphs
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Re: [TR] An expensive lesson

To: Don Hiscock <don.hiscock@gmail.com>
Subject: Re: [TR] An expensive lesson
From: Joe Burlein <floridatr6@cfl.rr.com>
Date: Sat, 7 Nov 2015 18:16:47 -0500
Cc: "triumphs@autox.team.net" <triumphs@autox.team.net>
Delivered-to: mharc@autox.team.net
Delivered-to: triumphs@autox.team.net
References: <027701d1195f$b83e4050$28bac0f0$@uprichard.net> <00c901d11972$53f2eb10$fbd8c130$@ukpips.org.uk> <CAPK7CFBiZTPbfMcHRAX_tv4oYn1uqsZ7sOAPnm0ShxR=HsDMcQ@mail.gmail.com> <00d301d1197a$94b80f10$be282d30$@ukpips.org.uk> <CAPK7CFCtFOextFx1+ZQ9zw+Lt1RecLkgK1W3xdJN7C_Ang7uQA@mail.gmail.com>
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Part of the problem lies in final cost of the cars when this took place. At t=
he time they were cheap British used cars with a spotty history of reliabili=
ty.  The cost of parts to fix correctly far exceeded the cost of the car.  C=
ouple that with the fact you have no clue HOW that "equivalent" part perform=
s until people start buying it and using it for a few years. Now that the ca=
rs have gone up in value (in most cases) and are collector items people are m=
ore likely to spend money on them.=20

You think this is bad, check out the Italian car parts market. Much worse th=
an this.=20

Joe B
72 TR6

> On Nov 7, 2015, at 12:29, Don Hiscock <don.hiscock@gmail.com> wrote:
>=20
> It stings, John, because the OEM stuff is (was) better than the dreck we h=
ave for most things today, coupled with the thought that up until relatively=
 recent times there was a chance to keep the OEM bits around but for penny-p=
inching.=20
>=20
> I'd like to think as we've all reached a different stage in life and our c=
ars have reached a different point in value, that were that same support-the=
-good-stuff option available to is now we'd do it.=20
>=20
> Perhaps not. Maybe that's just not in the genes of a typical Triumph owner=
, then or now, to spend a cent more than necessary.=20
>=20
>> On Saturday, November 7, 2015, John Macartney <john.macartney@ukpips.org.=
uk> wrote:
>> Sorry, Don. Didn't mean to 'hurt' anyone but I only wrote that piece to i=
llustrate that 'price fright' should never be the deciding factor. It's doin=
g your best to keep your prices as close to market acceptance limits and 'go=
ing that extra mile' if you can on customer service. I do remember two small=
 independents based in California (one in SF, the other in LA) who clearly h=
ad some very loyal and dependable customers and they kept on coming back to u=
s with repeat business. It was never large and even if we lost it, this woul=
d never have impacted on our bottom line. But they stuck with us and we trie=
d to give them the best deal possible because it was always such a pleasure d=
ealing with them. Probably the difference between those two outfits and all t=
he rest was they 'understood' the volatility of foreign exchange movements a=
nd clearly did their level best to address it. I was greatly saddened some y=
ears later to learn the owners of both businesses had died and the businesse=
s were liquidated. they had become such very good friends. Do any of the old=
er listers in CA by chance remember Dave Milner or Hank Dukowski? That's who=
 they were.
>>=20
>> Jonmac
>>=20
>>=20
>>=20
>> ---
>> This email has been checked for viruses by Avast antivirus software.
>> https://www.avast.com/antivirus
>=20
> ** triumphs@autox.team.net **
>=20
> Donate: http://www.team.net/donate.html
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tr6@cfl.rr.com

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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto"><div>Part of the problem lies in final cost=
 of the cars when this took place. At the time they were cheap British used c=
ars with a spotty history of reliability. &nbsp;The cost of parts to fix cor=
rectly far exceeded the cost of the car. &nbsp;Couple that with the fact you=
 have no clue HOW that "equivalent" part performs until people start buying i=
t and using it for a few years. Now that the cars have gone up in value (in m=
ost cases) and are collector items people are more likely to spend money on t=
hem.&nbsp;</div><div><br></div><div>You think this is bad, check out the Ita=
lian car parts market. Much worse than this.&nbsp;<br><br>Joe B<div>72 TR6</=
div></div><div><br>On Nov 7, 2015, at 12:29, Don Hiscock &lt;<a href=3D"mail=
to:don.hiscock@gmail.com">don.hiscock@gmail.com</a>&gt; wrote:<br><br></div>=
<blockquote type=3D"cite"><div>It stings, John, because the OEM stuff is (wa=
s) better than the dreck we have for most things today, coupled with the tho=
ught&nbsp;that up until relatively recent times there was a chance to keep t=
he OEM bits around but for penny-pinching.&nbsp;<div><br></div><div>I'd like=
 to think as we've all reached a different stage in&nbsp;life and our cars h=
ave reached a different point in value, that were that same support-the-good=
-stuff&nbsp;option available to is now we'd do&nbsp;it.&nbsp;</div><div><br>=
</div><div>Perhaps not. Maybe that's just not in the genes of a typical Triu=
mph owner, then or&nbsp;now, to spend a cent more than necessary.&nbsp;<br><=
br>On Saturday, November 7, 2015, John Macartney &lt;<a href=3D"mailto:john.=
macartney@ukpips.org.uk">john.macartney@ukpips.org.uk</a>&gt; wrote:<br><blo=
ckquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #cc=
c solid;padding-left:1ex">Sorry, Don. Didn't mean to 'hurt' anyone but I onl=
y wrote that piece to illustrate that 'price fright' should never be the dec=
iding factor. It's doing your best to keep your prices as close to market ac=
ceptance limits and 'going that extra mile' if you can on customer service. I=
 do remember two small independents based in California (one in SF, the othe=
r in LA) who clearly had some very loyal and dependable customers and they k=
ept on coming back to us with repeat business. It was never large and even i=
f we lost it, this would never have impacted on our bottom line. But they st=
uck with us and we tried to give them the best deal possible because it was a=
lways such a pleasure dealing with them. Probably the difference between tho=
se two outfits and all the rest was they 'understood' the volatility of fore=
ign exchange movements and clearly did their level best to address it. I was=
 greatly saddened some years later to learn the owners of both businesses ha=
d died and the businesses were liquidated. they had become such very good fr=
iends. Do any of the older listers in CA by chance remember Dave Milner or H=
ank Dukowski? That's who they were.<br>
<br>
Jonmac<br>
<br>
<br>
<br>
---<br>
This email has been checked for viruses by Avast antivirus software.<br>
<a href=3D"https://www.avast.com/antivirus"; target=3D"_blank">https://www.av=
ast.com/antivirus</a><br>
<br>
</blockquote></div>
</div></blockquote><blockquote type=3D"cite"><div><span></span><br><span>** <=
a href=3D"mailto:triumphs@autox.team.net";>triumphs@autox.team.net</a> **</sp=
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y></html>=

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