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It stings, John, because the OEM stuff is (was) better than the dreck we
have for most things today, coupled with the thought that up until
relatively recent times there was a chance to keep the OEM bits around but
for penny-pinching.
I'd like to think as we've all reached a different stage in life and our
cars have reached a different point in value, that were that same
support-the-good-stuff option available to is now we'd do it.
Perhaps not. Maybe that's just not in the genes of a typical Triumph owner,
then or now, to spend a cent more than necessary.
On Saturday, November 7, 2015, John Macartney <john.macartney@ukpips.org.uk>
wrote:
> Sorry, Don. Didn't mean to 'hurt' anyone but I only wrote that piece to
> illustrate that 'price fright' should never be the deciding factor. It's
> doing your best to keep your prices as close to market acceptance limits
> and 'going that extra mile' if you can on customer service. I do remember
> two small independents based in California (one in SF, the other in LA) who
> clearly had some very loyal and dependable customers and they kept on
> coming back to us with repeat business. It was never large and even if we
> lost it, this would never have impacted on our bottom line. But they stuck
> with us and we tried to give them the best deal possible because it was
> always such a pleasure dealing with them. Probably the difference between
> those two outfits and all the rest was they 'understood' the volatility of
> foreign exchange movements and clearly did their level best to address it.
> I was greatly saddened some years later to learn the owners of both
> businesses had died and the businesses were liquidated. they had become
> such very good friends. Do any of the older listers in CA by chance
> remember Dave Milner or Hank Dukowski? That's who they were.
>
> Jonmac
>
>
>
> ---
> This email has been checked for viruses by Avast antivirus software.
> https://www.avast.com/antivirus
>
>
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It stings, John, because the OEM stuff is (was) better than the dreck we ha=
ve for most things today, coupled with the thought=C2=A0that up until relat=
ively recent times there was a chance to keep the OEM bits around but for p=
enny-pinching.=C2=A0<div><br></div><div>I'd like to think as we've =
all reached a different stage in=C2=A0life and our cars have reached a diff=
erent point in value, that were that same support-the-good-stuff=C2=A0optio=
n available to is now we'd do=C2=A0it.=C2=A0</div><div><br></div><div>P=
erhaps not. Maybe that's just not in the genes of a typical Triumph own=
er, then or=C2=A0now, to spend a cent more than necessary.=C2=A0<br><br>On =
Saturday, November 7, 2015, John Macartney <<a href=3D"mailto:john.macar=
tney@ukpips.org.uk">john.macartney@ukpips.org.uk</a>> wrote:<br><blockqu=
ote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc s=
olid;padding-left:1ex">Sorry, Don. Didn't mean to 'hurt' anyone=
but I only wrote that piece to illustrate that 'price fright' shou=
ld never be the deciding factor. It's doing your best to keep your pric=
es as close to market acceptance limits and 'going that extra mile'=
if you can on customer service. I do remember two small independents based=
in California (one in SF, the other in LA) who clearly had some very loyal=
and dependable customers and they kept on coming back to us with repeat bu=
siness. It was never large and even if we lost it, this would never have im=
pacted on our bottom line. But they stuck with us and we tried to give them=
the best deal possible because it was always such a pleasure dealing with =
them. Probably the difference between those two outfits and all the rest wa=
s they 'understood' the volatility of foreign exchange movements an=
d clearly did their level best to address it. I was greatly saddened some y=
ears later to learn the owners of both businesses had died and the business=
es were liquidated. they had become such very good friends. Do any of the o=
lder listers in CA by chance remember Dave Milner or Hank Dukowski? That=
9;s who they were.<br>
<br>
Jonmac<br>
<br>
<br>
<br>
---<br>
This email has been checked for viruses by Avast antivirus software.<br>
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<br>
</blockquote></div>
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