Let me guess...
Somebody "try" to do business with Sports and Classics in Darien, CT?
Actually, the 20% restocking and we don't give refunds is common with
them. Also they will ONLY issue a credit for a core charge... even if
you bring them the core when you "buy". I bought a set of wheel bearing
from them in 1985 and nothing since... miserable to work with.
"And to think, it all started with a tractor!"
Don Sforza dsforza@megahits.com KA1WV
1963 TR4 Connecticut Triumph Register CT16707L
Now sporting 7 speeds forward..........zoom!
----- Original Message -----
From: David Massey <105671.471@compuserve.com>
To: Fred Thomas <vafred@erols.com>
Cc: [unknown] <triumphs@autox.team.net>; [unknown]
<spitfires@autox.team.net>
Sent: May 30, 2000 7:53 PM
Subject: business ethics
>
> Message text written by "Fred Thomas"
> >Listers, these are a couple of business practices I recently
encountered
> and
> >am not sure I like dealing with these people again, so your thoughts
or
> >comments.
> >
> ># 1- I can repair it for you in 5 to 6 weeks or you pay a 25.00 fee
and
> I'll
> >get it back to you in 3 days. What about the other people that are
waiting
> >5/6 weeks, is this fair to them, why not just charge 25.00 more in
the
> first
> >place
>
> Typical expidite charges. To cover overtime expenses. Anyway, you'd
> expect topay extra for additional service.
>
> ># 2- I do not issue a refund on return parts, only credit toward your
next
> >purchases.
>
> This is typical low life attitude. Good reason to avoid him if
possible.
>
> ># 3- I charge a 25% restocking fee on all returned parts !!!
>
> Many parts counters do this. But if he doesn't refund money lumping
this
> on top is just additional insult.
>
> If I were in business I might institute these types of things but I
would
> wave them in all cases excep for my "problem" customers. I wouldn't
> implement them across the board.
>
> Just my opinion.
>
> Dave
>
>
>
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