----- Original Message -----
From: Fred Thomas <vafred@erols.com>
To: <triumphs@autox.team.net>
> Listers, these are a couple of business practices I recently encountered
and
> am not sure I like dealing with these people again, so your thoughts or
> comments.
> # 1- I can repair it for you in 5 to 6 weeks or you pay a 25.00 fee and
I'll
> get it back to you in 3 days. What about the other people that are waiting
> 5/6 weeks, is this fair to them, why not just charge 25.00 more in the
first
> place
>
> # 2- I do not issue a refund on return parts, only credit toward your next
> purchases.
>
> # 3- I charge a 25% restocking fee on all returned parts !!!
Fred,
The good news is that in most (but sadly, not all) instances, you have a
choice of how and/or where to spend your $$$. I have a much bigger problem
with #1 than the others. Number 1 clearly shows little regard for his
customers, if he is willing to push them back to charge extra $$$ by jumping
a later arriving customer ahead in line. If he dropped that policy, his lead
times would probably shorten and then all of his customers would be happier.
With numbers 2 & 3, you know the rules ahead of time, and from that you can
decide whether it is worth your while to do business with them.
Irv Korey
74 TR6 CF22767U
CT52499 VSCDA Group 2 #58
Highland Park, IL
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