I think the problem with ChevyDuty---IS OVER!! BK
----- Original Message -----
From: <Ribbit2@aol.com>
To: <slstu51@yahoo.com>
Cc: <oletrucks@autox.team.net>
Sent: Sunday, July 06, 2003 1:27 PM
Subject: Re: [oletrucks] Problem with Chevy Duty
> I thought the lady was trying to put on a radio antenna, didn't think it
> would be this complicated. About tired of this thread, people can be hired
to do
> it ! ! ! PS I like Chevy Duty.
> Jim H
> 57-3100-SB
> Now it oughta start ! ! ! ! !
>
>
> In a message dated 7/6/03 09:06:26 AM Central Daylight Time,
> slstu51@yahoo.com writes:
>
>
> > Guess I'll jump on the band wagon now. I'm a retired Marine (men's Dept.
of
> > the Navy) haha, couldn't help that Bob...anyway being old school this
has
> > been instilled in me and I have instilled it into those I've trained;
> > 1. The customer is always right.
> > 2. There are no problems, only solutions.
> > 3. Chevy Duty needs to develope a solution for this one, my gosh it's
too
> > easy to do;
> > But then that requires someone take responsibility. It seems in this day
and
> > age that my freinds is a 4 letter word.
> >
> > Steve
> > St Peters, MO
> > 51 3100
> >
> > Bob KNOTTS <raknotts@qwest.net> wrote:
> > I promised myself I wouldn't say anything more on this subject. I lied.
> > lessons learned ;
> > 1.Different people have different backgrounds and mechanical abilities.
> > 2. Nothing is perfect.
> > 3. It is a real pain to start a job, only to read in step 20 that you
need
> > to go buy 25 or 50 cents worth of hardware. If this is REALLY necessary,
> > make this a BOLD TYPE notice in the beginning of the instructions. ( I
know
> > you suggest we read all the way thru the suggestions first-that's for
> > wimps!!!)
> > 4. ANY of us may at some time or another need a little hand holding.
> > 5. If someone, especially a customer, believes there is a problem, THERE
IS
> > A PROBLEM!
> > 6. I think it's time to quit worrying abt whether the diagrams are clear
or
> > not; the BIG issue is that a customer has a problem; FIX the problem,
then
> > take a hard look at the kit and instructions at your leisure. Again, as
> > someone else and I both suggested, find a non-mechanically inclined
person,
> > or better yet, two, to try to install the product. Too bad my late wife
> > isn't around- she couldn't/wouldn't even gas up a car. (Not in her job
> > description!!!). I'd like to see the guilt issue discarded. (see item 2)
In
> > my military (20 years navy) and civil service (USAF, Corps of Engineers,
> > Bureau of Reclamation, state of AZ.) , one thing that always seemed to
be a
> > big problem was "Whose fault is it?" Who cares??!! Let's do the
important
> > thing-fix the problem for the future. Bob K in PHX, AZ.
> >
> >
> > ----- Original Message -----
> > From: "Bobby D Keeland"
> > To:
> > Sent: Thursday, July 03, 2003 6:40 AM
> > Subject: Re: [oletrucks] Problem with Chevy Duty
> >
> >
> > > I agree 100% with what Steve said below. If Robert Mata was more
> > > interested in customer service this would never have been a problem,
even
> > > if a couple of screws were missing. Robert did not call anyone stupid,
but
> > > his message to the listserv was rather heavy handed in my opinion (and
I
> > > sent a message directly to him saying so).
> > >
> > > To anyone who is really tired of this thread, the delete key is
generally
> > > very easy to find.
> > >
> > > BobK
> > > 51 3600 5-window (in pieces)
> > > Arnaudville, LA
> > >
> > >
> > >
> > >
> > > "Steve Hanberg"
> > > To: "JOE GARCIA"
> >
> > > Sent by: cc:
> >
> > > owner-oletrucks@aut Subject: Re: [oletrucks]
> > Problem with Chevy Duty
> > > ox.team.net
> > >
> > >
> > > 07/02/03 11:26 PM
> > > Please respond to
> > > "Steve Hanberg"
> > >
> > >
> > >
> > >
> > >
> > >
> > > He hasn't called anyone stupid, and I haven't seen the instructions
for
> > the
> > > antenna, so I don't have a feel for what they are like. He also hasn't
> > > been
> > > very helpful. He has asserted that the instructions are clear and that
> > the
> > > kit is compete.
> > >
> > > Those of us buying stuff for our told trucks have different levels of
> > > experience and expertise, and it doesn't surprise me that a guy in the
> > > business has no trouble with following instructions that may not be
clear
> > > to
> > > someone who is just getting started working on their own truck.
> > >
> > > I worked as a mechanic for a time more than 20 years ago, and now make
my
> > > living explaining difficult concepts to laymen (I use data mining to
help
> > > clients interpret direct marketing results). I like to think I know a
> > > little about cars, and are at least average intelligent. But when I
> > bought
> > > ChevyDuty's disk brake conversion kit last year, I found the
instructions
> > > lacked some details that would have been very helpful. I also ended up
> > > having to buy a bag of hardware. I made it work, but sure wasn't
> > > impressed.
> > >
> > > I have noticed that Classic Performance Parts has the instructions for
> > some
> > > of their products on their web site. It sure makes it easier to
determine
> > > what additional tools or parts you might need, and to have a sense of
how
> > > much time something might take. In looking at their online instruction
> > > sheets I discovered one of them appeared to be identical to the one
that
> > > came with another product I'd purchased from ChevyDuty. It would have
> > been
> > > much cheaper at CPP too. Neither of them gave enough info to solve the
> > > problems I had installing that piece.
> > >
> > > I think ChevyDuty has a problem, and that they are somewhat out of
touch
> > > with the expectations of at least some of their customers. I've been
> > > disappointed several times and have felt like customer service was
more
> > > interested in telling me why the specific problem wasn't their fault
than
> > > in addressing the root issues.
> > >
> > > I haven't decided to quit buying from them, but my last few purchases
have
> > > been from other vendors. I've found that both Patrick's and Bowtie
Bits
> > > answer questions and really try to help. Aside from them I've not been
> > > impressed by anyone.
> > >
> > > If Mata's responses could show more effort to assist the customer than
> > > defense of the product and service I'd be more impressed.
> > >
> > > I don't have any clients in this particular field but I can tell you
from
> > > my
> > > experience in other industries that those companies that care about
> > meeting
> > > expectations of their customer get more and larger sales than those
that
> > > don't.
> > >
> > > I hadn't bought from anyone else until I decided ChevyDuty didn't
value me
> > > as a customer.
> > >
> > > Are they terrible? No, not really, but they don't seem terribly
> > interested
> > > in hearing Karen's issue, or in trying to help her.
> > >
> > > ----- Original Message -----
> > > From: "JOE GARCIA"
> > > To: "Rick Kellum"
> > > Cc:
> > > Sent: Wednesday, July 02, 2003 7:20 PM
> > > Subject: Re: [oletrucks] Problem with Chevy Duty
> > >
> > >
> > > I don't see him "Robert Mata of Chevy Duty" trying to make anyone
sound
> > > stupid. I've been reading all the post and really don't know what more
> > > the guy can do or say ......aside from sending someone down to install
> > > the part.
> > >
> > >
> > >
> > >
> > >
> > > ----- Original Message -----
> > > From: Rick Kellum
> > > Date: Wednesday, July 2, 2003 7:03 pm
> > > Subject: Re: [oletrucks] Problem with Chevy Duty
> > >
> > > > You see here it is again' just to paraphrase "you must be stupid
> > > > if you
> > > > can't understand these instructions" man, after this second time
> > > > of this guy
> > > > saying this I wouldn't buy anything from them!
> > > > Rick
> > > > ----- Original Message -----
> > > > From: "Robert Mata"
> > > > To: "Bob KNOTTS" ; "Donald Simmons"
> > > > ;
> > > > Sent: Wednesday, July 02, 2003 9:06 AM
> > > > Subject: Re: [oletrucks] Problem with Chevy Duty
> > > >
> > > >
> > > > > Again, the instructions are easy to read and they even include a
> > > > diagramthat
> > > > > shows the exploded view of the assembly of the antenna. It's
> > > > actuallyvery
> > > > > simple and only took me about two minutes to put it together and
> > > > I had
> > > > never
> > > > > done one before.
> > > > >
> > > > > Thank you,
> > > > >
> > > > > Robert
> > > > > Chevy Duty, Inc.
> > > > >
> > > > >
> > > > > ----- Original Message -----
> > > > > From: Bob KNOTTS
> > > > > To: Donald Simmons ; oletrucks@autox.team.net
> > > > > Sent: Wednesday, July 02, 2003 8:30 AM
> > > > > Subject: Re: [oletrucks] Problem with Chevy Duty
> > > > >
> > > > >
> > > > > In the military, we had a saying "One AWE S--T cancels 1000 atta
> > > > boys".Goes
> > > > > along with "The bad is remembered forever, the good is fleeting
> > > > ". Pretty
> > > > > well true in civilian life too. A vendor may think their
> > > > instructionsheets
> > > > > are fine; but the test is rather us "unskilled mechanics" (read
> > > > customers)> can understand them. If a customer is confused, then
> > > > it's the vendors' job
> > > > > to help by any means available. Don't tell us there's no
> > > > problem! I think
> > > > > the acid test would be to take a person out of shipping or
> > > > admin and see
> > > > if
> > > > > they can understand the instructions that come with a product
> > > > and can
> > > > > install it with no technical help. Bob K in PHX, AZ.
> > > > >
> > > > >
> > > > > ----- Original Message -----
> > > > > From: "Donald Simmons"
> > > > > To:
> > > > > Sent: Tuesday, July 01, 2003 9:31 PM
> > > > > Subject: Re: [oletrucks] Problem with Chevy Duty
> > > > >
> > > > >
> > > > > > Its too bad vendors don't realize the negative effect one
> > > > little problem
> > > > > can
> > > > > > have on their reputation. Chevy Duty has been one of the
> > > > better vendors
> > > > I
> > > > > > have used over the years and you may want to give them another
> > > > chance.> >
> > > > > > Don Simmons
> > > > > >
> > > > > >
> > > > > > ----- Original Message -----
> > > > > > From: "Carl & Becky Ham"
> > > > > > To: ; > > truck@yahoogroups.com>;> >
> > > > > > Sent: Tuesday, July 01, 2003 7:15 PM
> > > > > > Subject: Re: [oletrucks] Problem with Chevy Duty
> > > > > >
> > > > > >
> > > > > > > Karen:
> > > > > > > I just checked a spreadsheet I keep on expenses for my '56
> > > > and over
> > > > the
> > > > > > last
> > > > > > > 3 years I've spent over $1,400.00 with Chevy Duty on items
> > > > costing as
> > > > > much
> > > > > > > as several hundred down to $1-2. In all my orders I've had
> > > > very good
> > > > > luck
> > > > > > > with this company and while I understand your frustration, I
> > > > would> > continue
> > > > > > > talking or emailing them to keep a dialog open so your
> > > > concerns get
> > > > > > > addressed. I would rank this vendor as one of my favorites
> > > > (and I've
> > > > > > tried
> > > > > > > many in the last few years) for price, delivery and customer
> > > > support.> > >
> > > > > > > You have as much right as any other list member to voice
> > > > your opinion
> > > > > and
> > > > > > > should continue to do so. I'm hoping someone monitoring the
> > > > list from
> > > > > > this
> > > > > > > vendor will contact you and offer to 'make-it-right'. Don't
> > > > be shy,
> > > > and
> > > > > > > likewise don't be offended if someone decides to respond
> > > > negitively to
> > > > > > your
> > > > > > > comments. That's the price we pay for unrestricted internet
> > > > accessand
> > > > > > the
> > > > > > > ability to voice our opinions.
> > > > > > >
> > > > > > > Hoping you have good experiences all around as you work on
> > > > your truck.
> > > > > > >
> > > > > > > Carl Ham
> > > > > > > '56 Chevy TF Stepside
> > > > > > > Pontiac, IL
> > > > > > >
> > > > > > >
> > > > > > > >From: Duff Karen ES-19 103 FW/EM
> > > > > > > >Reply-To: Duff Karen ES-19 103 FW/EM
> > > > > > > >To: "Oldchevytrucks (E-mail)"
> > > > ,
> > > > > > > >"oletrucks (E-mail)"
> > > > > > > >Subject: [oletrucks] Problem with Chevy Duty
> > > > > > > >Date: Tue, 1 Jul 2003 12:36:05 -0000
> > > > > > > >
> > > > > > > >Since I didn't receive the response I thought I should
> > > > have, I
> > > > thought
> > > > > I
> > > > > > > >would share my experience with all of you. Let me first
> > > > say, that I
> > > > am
> > > > > a
> > > > > > > >newbie, we all know that, so if you feel that this is
> > > > acceptable,well
> > > > > > then
> > > > > > > >you let me know...maybe I shouldn't expect so much from
> > > > this vendor.
> > > > > > > >
> > > > > > > >Ordered a new antenna for my 53 chevy...it arrived about a
week
> > > > > > > >later...cost
> > > > > > > >49.95... Of course I wanted to install it right away (no
> > > > > > patience)...after
> > > > > > > >reading the directions several times and looking through
> > > > the parts, I
> > > > > > > >realized there were some parts missing and then there were
some
> > > > > included
> > > > > > > >that I didn't see a place for...Long story short, I called
the
> > > > company,
> > > > > > and
> > > > > > > >they said I did receive the right package of hardware...and
> > > > could not
> > > > > > > >explain what the extra unknown stuff was for, or why the
> > > > necessary> > hardware
> > > > > > > >was not included...and proceeded to say nicely go to the
> > > > hardwarestore
> > > > > > and
> > > > > > > >pick up the rest. End of story...for now..
> > > > > > > >
> > > > > > > >so I also sent them an email...just as a friendly reminder
> > > > of the
> > > > issue
> > > > > > > >asking them to really take the time and look into it and
> > > > correct this
> > > > > > > >problem, because there is nothing like waiting for a part
> > > > and then
> > > > not
> > > > > > > >being
> > > > > > > >able to install it when it arrives because there were parts
> > > > missing.> > > >
> > > > > > > >I got a response from the same person I had on the phone
> > > > saying, let
> > > > me
> > > > > > > >quote "I'm the one that you talked to on the phone the
> > > > other day, but
> > > > > > > >thanks
> > > > > > > >for reminding me. I'm sorry that you had such a bad
> > > > experience with
> > > > > this
> > > > > > > >part. Most all of our products that we sell are nice
> > > > products, and
> > > > are
> > > > > > > >cheaper than anybody else. Sometimes when you buy from
> > > > manufacturers> > things
> > > > > > > >after 10 to 20 years , something might slide by without being
> > > > noticed,
> > > > > > such
> > > > > > > >as this part. We will try to do better in the future. Again
> > > > we are
> > > > > sorry
> > > > > > > >that you had such a bad experience with this part,and I
> > > > hope you can
> > > > > feel
> > > > > > > >that you can do business with us in the future." end quote.
> > > > > > > >Maybe I"m old fashioned at my young age, but I would have
> > > > liked to
> > > > have
> > > > > > > >heard them say...we're fixing the problem and this won't
> > > > happen again
> > > > > in
> > > > > > > >the
> > > > > > > >future.....not, most of our products are nice and
> > > > cheaper... I did
> > > > > send
> > > > > > a
> > > > > > > >response asking them if they were going to fix this problem
> > > > or if
> > > > they
> > > > > > were
> > > > > > > >going to continue shipping this product as is... Of
> > > > course, no
> > > > > > response...
> > > > > > > >Maybe you don't agree with me...that's fine, but if you get
> > > > anything> out
> > > > > > of
> > > > > > > >this long message, it should be, that you shouldn't order
your
> > > > antenna
> > > > > > from
> > > > > > > >Chevy Duty. I know that I'm willing to spend a little extra
> > > > money if
> > > > it
> > > > > > > >means good service and good products...so price isn't
> > > > always the
> > > > > biggest
> > > > > > > >factor!
> > > > > > > >
> > > > > > > >Karen Duff
> > > > > > > >53 3100
> > > > > > > >oletrucks is devoted to Chevy and GM trucks built between
> > > > 1941 and
> > > > 1959
> > > > > > >
> > > > > > >
> > > > _________________________________________________________________>
> > > > > > Add photos to your e-mail with MSN 8. Get 2 months FREE*.
> > > > > > > oletrucks is devoted to Chevy and GM trucks built between
> > > > 1941 and
> > > > 1959
> > > > > > oletrucks is devoted to Chevy and GM trucks built between 1941
> > > > and 1959
> > > > > oletrucks is devoted to Chevy and GM trucks built between 1941
> > > > and 1959
> > > > > oletrucks is devoted to Chevy and GM trucks built between 1941
> > > > and 1959
> > > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
> > > > 1959
> > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
1959
> > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
1959
> > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
1959
> > oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
> >
> >
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> > oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
> oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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