For what it's worth - I started to restore a 65 MGB and ordered about $1000
in parts from the Roadster Factory. About eight months later I found the
body shell was too far gone to fool with. So I asked RF about returning.
They agreed to a return for full store credit. - They would not refund the
payment for the parts. I consider that they handled my problem well.
According to their published guidelines which the customer should read
before placing orders, they did not have to do anything for me. Giving me
store credit for the full value of the returned parts was above and beyond
but good customer relations. Of course with a TR3 and a 4A it did not take
long to use the credit.
I use Moss, Roadster Factory and Victoria. I find them all to be good
companies to do with business with and recommend each. They all have their
strengths and weaknesses but so do we all.
Bill Snyder
-----Original Message-----
From: owner-british-cars@autox.team.net
[mailto:owner-british-cars@autox.team.net]On Behalf Of Musson, Carl
Sent: Friday, January 18, 2002 8:50 AM
To: british-cars@autox.team.net
Subject: RE: Moss or Victoria British?
Jim
In defense - you don't say how old the parts are; were they still in
original packaging; you had original shipping receipts; or anything else.
You also didn't say if VB would have refunded your full amount if those same
conditions exist.
TRF will (or at least they did when I was going through the refurbishment
process) give full refunds if the parts are returned in a timely manner. I
would like to hear of one store (automotive or otherwise) that will give
full refunds a year later...(arbitrary time frame given).
Carl
I just checked the catalogs (old ones) in question - VB returns are 180
days; TRF's are 45 days. So there may be some advantage to VB if that is
the time frame you are referring to. Otherwise....
C.
NFI, yada yada...
-----Original Message-----
From: J.C. Hassall [mailto:jhassall@blacksburg.net]
Sent: Thursday, January 17, 2002 6:55 PM
To: british-cars@autox.team.net
Subject: RE: Moss or Victoria British?
At 08:12 PM 1/14/02 +0000, you wrote:
>You might also try http://www.the-roadster-factory.com/
>Although they stared out as Triumph place, they entered the MGB market some
>years ago. Rumor has it that they did so to qualify to sell new
bodyshells.
I've ordered over $3K worth of parts from TRF over the years, and contacted
them this week to return some parts. They want a **50%** return fee, even
tho I want to order other parts. Guess what company just got the last of
my business? Victoria British, on the other hand, charges nothing to
return parts. From now on, my money goes to VB exclusively.
Jim
--
God Bless America
J.C. Hassall
jhassall@blacksburg.net
RV-7 builder wannabe
"The essence of character is doing what's right --
even when no one is looking." J.C. Watts
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