Man, I know this is way off topic for a vintage list, but I've gotta say
that my insurance company, Chubb, has never argued a claim. I haven't had
many, but they've always been paid very quickly without question or demands
with respect to providers of estimates or service. In fact, I'd say
they're actually a pleasure to work with, especially considering the
context in which one must do so.
-A
>Date: Fri, 26 May 2000 17:44:49 -0700
>From: Tom M <tmatycho@ix.netcom.com>
>X-Accept-Language: en
>To: vintage-race@autox.team.net
>Subject: Re: Fwd: Re: Liability
>References: <20000524161531.63180.qmail@hotmail.com>
<392C9086.FD3E67EF@ix.netcom.com> <392D8843.734CFEA1@productdesigngroup.com>
>Sender: owner-vintage-race@autox.team.net
>Reply-To: Tom M <tmatycho@ix.netcom.com>
>X-RCPT-TO: <alfred@ajkco.com>
>
>
>
>Craig Wright wrote:
>>
>> Tom,
>>
>> Could you give us any hints as to the companies that behave the way you
have
>> indicated. Through experience, I've come to the conclusion that the first
>> response to any claim is refusal. My last three claims required legal
>> encouragement from my end.
>
>Actually, my impression is that most of the major companies do try to
>protect the interests of their insureds. I have seen more instances of
>carriers defending and settling claims that involve a question of
>whether the loss is covered than I have of carriers denying a righteous
>claim. With one exception, which will remain nameless, I think
>erroneous denials of coverage are not the result of company policy, but
>the result to some human error early on in the claims department. Then
>there are some smaller insurers that are undercapitalized that enter
>markets and gain income from low premiums. Things go fine until the
>claims start coming in, and then the company may engage in what's
>referred to as "post-loss underwriting."
>
>I think a mistake many people make is that they shop for the lowest
>premium and nothing else. I've been with an independent broker for
>fifteen years. The reason I went with this agency was they were a minor
>defendant in a major case brought primarily against an insurance company
>and I was defending them because it was alleged they had failed to
>obtain the proper coverage. It was abundantly clear to me that this
>brokerage was very knowledgeable about insurance matters generally, but
>also very committed to going to bat for their clients with the
>carriers. I pay a little more in premium, but it's well worth it.
>
>As far as companies and their handling of claims, doesn't Consumer
>Reports publish info on this?
>
>--
>Tom M.
>
>
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