My minlites bought during the 1997 winter sale were shiped to me from TRF
today.They threw in free shipping.(I actually haven't really recieved them
yet)
-----Original Message-----
From: jworthy2@csc.com <jworthy2@csc.com>
To: triumphs@autox.team.net <triumphs@autox.team.net>
Date: Tuesday, February 23, 1999 9:24 PM
Subject: The Roadster Factory - service
>
>Listers
>
>I've seen many a discussion on the relative merits of TRF, BPC, Moss, etc.
>I want to relate to you an incident I had with TRF.
>
> A couple of months ago I order several things from them including a set of
>stainless steel sill plates. These plates were rather long and everything
>went into a long box. Trouble was, by the time it reached here in
>Australia, the box (and the sills) was banana shaped. Any one of the
>involved carriers could have caused this.
>
>I contacted John Swauger at TRF to let him know what happened and at no
>time did I request replacements, after all they were OK when they left TRF.
>John immediately ordered me a set of replacement sills at no cost - no
>questions asked. If it was some of the many suppliers in Australia I would
>have been faced with "Tough. Its not our fault".
>
>The upshot of this is, sure TRF may be more expensive on occasions, but
>with this type of service who minds.
>
>John
>
>
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