Hi George:
I would add to your comments by saying that he should recognize his
limitations and cut back, or add to his staff in order to take control of a
business which appears to be slipping out of control. He appears to be
falling into the tender trap of providing excellent service to his
"friends" and losing the time to attend to his potential new "friends".
John
>>
>> This extra responsibility probably contributes to the attitudes some
>>of you have encountered. I mean face it, if you were the phone orders
>person,
>>the parts puller, the technical service rep, the billing clerk, the
>shipping clerk,
>>the purchasing dept., the maintenance crew and the CEO of your company
>>..would you find your patience stretched at times?
>>
>>
>>Chris Prugh
>>72 Spitfar
>>Morgan Hill, CA
>>TTSCC Pub. Director
>>
>
>Chris, I am all of those things at my company and more, as I am sure that
>this person at Triumphs Only is. And I screw up, as I assume he does as
>well.
>
>However, any time someone calls me and is dissatisfied with what I've done,
>I bend over backwards to please them. The only exceptions to this rule are
>when someone is asking for something that's just not possible, way beyond
>what anyone could have expected, or the person hasn't paid an outstanding
>bill.
>
>If I've shipped 25 controllers and the customer plugs them all in backwards,
>I take them back and fix them. If software I've written doesn't meet with
>customer satifaction, I offer a refund if I can't make it meet with their
>satisfaction.
>
>And yes, it runs you ragged. But anyone who can't handle the bad days
>shouldn't be running their own business.
>
>George Richardson
>Merlin Group Inc.
>'57 TR3, TS15559L
>http://www.merlingroupinc.com
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