Jim,
When did all of this transpire? If it was during the past month or so, it
probably got caught up in the Summer Party preparation frenzy. The event is
huge and takes a tremendous amount of time and effort from TRF staff and
volunteers (which is why they won't have another until '05, at the
earliest). It may take them a while to catch up on everything. You may
want to access their website and e-mail John Swauger, directly. No need to
copy it to any list. John is a gentleman and can be trusted to do the right
thing.
As far as "everyone getting supplied from the same root sources": certainly,
that is the case on a large number of parts. However, TRF has had some NLA
parts manufactured for them, in the past (the green rad hoses for certain
Triumph models, for example). Also, you may notice that TRF's catalog
offers and separately lists "the real thing", from BMH or a BMH licensed
manufacturer, as well as the aftermarket reproduction in their catalogs.
Although I've seen Moss do that on some items, I believe they usually fill
an order with whatever is the most profitable/expedient for Moss. Of
course, profit is neither immoral nor illegal and I understand Moss' and
VB's operating philosophies. I just prefer TRF's "up-front" policy on OE or
aftermarket parts. I know TRF has spent a lot of time, money and effort in
sourcing high-quality manufacturers of TR and MG parts. So, while Moss may
have many of the same parts suppliers that TRF does, TRF has several items
(mainly Triumph, I believe) of a standard of quality that Moss' suppliers
don't offer.
Bud Osbourne
-----Original Message-----
From Jim Juhas [mailto:james.f.juhas at snet.net]
Sent: Monday, August 18, 2003 11:04 PM
To: Bud Osbourne
Cc: Spridgets@Autox. Team. Net
Subject: Re: part # BMH8021
Bud:
I was careful to write a non-rant factual account of what occurred and I
posted
it on the MG list. I also copied it to TRF. To date, there is no response
(from TRF.)
I find it remarkable that some customers get great service from a vendor,
yet
others get horrible treatment. In my case, there was no attempt whatsoever
to
assist in solving my problem. And yet, even though they said they hadn't
had
wiper pieces for three years, Moss had them on the shelf, from the same
manufacturer.
I've long believed everyone gets supplied from the same root sources.
And meanwhile, my brother in law who visited today and has a TR7 thinks TRF
is
one of the best suppliers in the business.
Bud Osbourne wrote:
> Jim,
> Sorry to hear of your misfortune. That is NOT typical TRF, at all.
> However, I won't try to tell you they are totally perfect. What I would
do,
> in a case such as that, is write to John Swauger (general mgr.) or Charles
> Runyan, owner, and let them know what transpired. If you rant and rave,
you
> probably won't get anywhere. But, if you are civil and articulate, I
expect
> they will look into the matter and try to resolve it to your satisfaction.
> Like any mail order business, TRF has to employ lots of people to take
> orders. Occasionally, one of the employees will get sloppy or lazy about
> customer service. If no one complains to anyone but that particular
> employee, management has no way of knowing that they have a problem.
> Believe me, Charles and John do not want to have ANY customer "going away
> mad" and telling others that he received poor/indifferent service from
TRF.
> While it is a fact of life that NO business can satisfy 100% of the
> customers 100% of the time, TRF does a whole lot better than most.
> Bud
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