Bud, it appears you have learned what I learned about Moss when I was working on
MY car.
Moss is a piece of crap, they sell crap, and they treat their customers like
crap.
I know it sounds harsh, but it is the truth based on my dealings with them, and
now yours. I know there are other stories very similar to ours out there as
well...................
Brad
Bud Osbourne wrote:
> Just wanted to update the List about my quest for a left, rear, inner wheel
> arch panel for my '73 (RWA) Midget. Some of you will remember that I
> contacted Moss Motors, to see if they would/could get one for me, even
> though it was not listed in their catalog. Although their response was
> prompt and polite, they claimed that the panel was "not currently available,
> although we do have a right hand panel". That's it. No offer to order one
> from BMH Ltd, or any other option. Another vendor, trying to offer me at
> least SOME help, stated that "that particular piece is unavailable in the
> US". Huh??? I have to assume he meant that no one in the US stocks it.
> Now, I'd already contacted BMH, Ltd and confirmed what I strongly suspected:
> Yes, the panel is currently available and in stock. So, why does Moss try
> to deny the availability of a particular part, which they certainly have
> access to, for a customer waiting with cash in hand? I can only suspect
> that, due to the relatively small market potential for RWA rear inner rear
> wheel arch panels, they've decided that it's not sufficiently profitable for
> them to bother with (unless, of course, they can get the panel from one of
> their aftermarket producers at a much lower cost and sell it to unsuspecting
> US customers at the full BMH price, like I suspect they do with some other
> panels).
> Now, I don't do any half-assed sheet metal work and I'm determined to use
> the correct panels (I'm using a NOS BL fender that I bought at Import
> Carlisle several years ago). So, I e-mailed my friends at a nearby Triumph
> and MGB supply house and asked if they'd have BMH add my panel to their next
> stock order. They said "sure, no problem". In fact, when they e-mailed
> back, they'd already called BMH and ordered the panel for me. Remember,
> this outfit stocks and lists NO Spridget parts (although an affiliate of
> theirs does produce high quality carpet kits for late 1275 and 1500
> Midgets). They've told me they're not quite ready to add the Spridget parts
> line to their business because, when they do it, they want to have the
> capital and personnel on hand to do it RIGHT. I haven't gotten an answer
> from them yet about whether or not they are willing to accept specific, BMH
> part number orders for Spridget parts. So, I'm a bit hesitant in naming
> them. I've been a good customer of theirs for years and I've sent them a
> lot of new customers, too. I also loaned them an unmolested, low original
> miles Midget for them to use in producing their carpet kits and they may
> have taken my order to further express their gratitude. I don't know, for
> sure.
> However, if you've got any Triumph model, or an MGB and you are tired of the
> same old bullsh-- from Moss or the inferior, oriental crap from another
> nationally known supplier: contact The Roadster Factory, in Armaugh, PA.
> They still understand the true meaning of SERVICE and they treat their
> customers like, well, like they'd like to KEEP them as customers. What a
> concept!
> Their MGB catalog lists both the correct, BMH body panels and the
> aftermarket panels on separate pages, with different part numbers and at
> different prices (instead of ONE part # and price for whichever panel,
> genuine or aftermarket junk, that ---- is currently making the greatest
> profit on).
> Safety Fast!
> Bud Osbourne
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