I called them about a broken socket and without having to return
the broken one they mailed me out a new one. Keep your invoice although
they had a record of the purchace. I would say that they honor their life
time warranties.
...Art
On Mon, 26 Oct 1998, Chris Heerschap wrote:
>
> Peter Schauss x 2014 wrote:
> > I sent them email via their web site (as suggested by the
> > message on their customer support number). In the message I
> > suggested that, if they could not provide the proper part, they
> > should refund me the cost of the missing part. I suggested
> > a price based on their current catalog.
>
> All I can contribute is to not use their web based customer support.
> I sent an email recently... decided to call customer support the next
> day and got an immediate answer. My answer via email came two days
> later.
>
> HF, like most other companies, say they're net connected but in
> reality they still like doing things the old fashioned way. I've
> never had any luck placing an online order and there is a note
> somewhere saying that online orders have like a two day processing
> time.
>
>
> cmh
> --
> Chris Heerschap mailto:heerschap@eng.kns.com
> UNIX Systems Mutilator (215) 784-6048
> "UNIX is user friendly.
> It's just selective about who its friends are"
>
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