Peter Schauss x 2014 wrote:
> I sent them email via their web site (as suggested by the
> message on their customer support number). In the message I
> suggested that, if they could not provide the proper part, they
> should refund me the cost of the missing part. I suggested
> a price based on their current catalog.
All I can contribute is to not use their web based customer support.
I sent an email recently... decided to call customer support the next
day and got an immediate answer. My answer via email came two days
later.
HF, like most other companies, say they're net connected but in
reality they still like doing things the old fashioned way. I've
never had any luck placing an online order and there is a note
somewhere saying that online orders have like a two day processing
time.
cmh
--
Chris Heerschap mailto:heerschap@eng.kns.com
UNIX Systems Mutilator (215) 784-6048
"UNIX is user friendly.
It's just selective about who its friends are"
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