Do the instructions tell you you will need to obtain the small parts
separately? Do your adds mention that a few commonly available parts will
need to be purchased locally? I think it might have been well worth it for
you to have included the few cents worth of hardware, and avoid the
unpleasantness that has resulted. Often times, if you work with something a
lot, you forget that someone else might not have your knowledge and
understanding. Basically, since many of us, if not most, are rank amateurs,
we need all the help we can get!! Bob K in PHX, AZ.
----- Original Message -----
From: "Robert Mata" <robert@chevyduty.com>
To: <old-chevy-truck@yahoogroups.com>; "oletrucks (E-mail)"
<oletrucks@autox.team.net>
Sent: Tuesday, July 01, 2003 9:30 AM
Subject: [oletrucks] Re: [old-chevy-truck] Problem with Chevy Duty
> Ok, we took a new antenna off the shelf and test fit it just fine on the
> project truck using the instructions provided. Everything fit perfectly.
The
> only thing that the kit doesn't come with is the "hardware" to mount it to
the
> inner body panel. This can be done very easily with two sheet metal
screws or
> 2 bolts and would be done by the owners preference of using screws or
bolts.
>
>
> Robert Mata
> Chevy Duty, Inc.
>
>
>
>
> ----- Original Message -----
> From: Robert Mata
> To: old-chevy-truck@yahoogroups.com ; oletrucks (E-mail)
> Sent: Tuesday, July 01, 2003 11:24 AM
> Subject: Re: [old-chevy-truck] Problem with Chevy Duty
>
>
> I am having our tech guys test fit the antenna on a project truck as we
speak
> so that I can see if there is an issue with the product. I'll get back to
you
> with an answer shortly.
>
>
> Robert Mata
> Chevy Duty, Inc.
>
>
> ----- Original Message -----
> From: Duff Karen ES-19 103 FW/EM
> To: Oldchevytrucks (E-mail) ; oletrucks (E-mail)
> Sent: Tuesday, July 01, 2003 7:36 AM
> Subject: [old-chevy-truck] Problem with Chevy Duty
>
>
> Since I didn't receive the response I thought I should have, I thought I
> would share my experience with all of you. Let me first say, that I am a
> newbie, we all know that, so if you feel that this is acceptable, well
then
> you let me know...maybe I shouldn't expect so much from this vendor.
>
> Ordered a new antenna for my 53 chevy...it arrived about a week
later...cost
> 49.95... Of course I wanted to install it right away (no
patience)...after
> reading the directions several times and looking through the parts, I
> realized there were some parts missing and then there were some included
> that I didn't see a place for...Long story short, I called the company,
and
> they said I did receive the right package of hardware...and could not
> explain what the extra unknown stuff was for, or why the necessary
hardware
> was not included...and proceeded to say nicely go to the hardware store
and
> pick up the rest. End of story...for now..
>
> so I also sent them an email...just as a friendly reminder of the issue
> asking them to really take the time and look into it and correct this
> problem, because there is nothing like waiting for a part and then not
being
> able to install it when it arrives because there were parts missing.
>
> I got a response from the same person I had on the phone saying, let me
> quote "I'm the one that you talked to on the phone the other day, but
thanks
> for reminding me. I'm sorry that you had such a bad experience with this
> part. Most all of our products that we sell are nice products, and are
> cheaper than anybody else. Sometimes when you buy from manufacturers
things
> after 10 to 20 years , something might slide by without being noticed,
such
> as this part. We will try to do better in the future. Again we are sorry
> that you had such a bad experience with this part,and I hope you can feel
> that you can do business with us in the future." end quote.
> Maybe I"m old fashioned at my young age, but I would have liked to have
> heard them say...we're fixing the problem and this won't happen again in
the
> future.....not, most of our products are nice and cheaper... I did send
a
> response asking them if they were going to fix this problem or if they
were
> going to continue shipping this product as is... Of course, no
response...
> Maybe you don't agree with me...that's fine, but if you get anything out
of
> this long message, it should be, that you shouldn't order your antenna
from
> Chevy Duty. I know that I'm willing to spend a little extra money if it
> means good service and good products...so price isn't always the biggest
> factor!
>
> Karen Duff
> 53 3100
>
>
> Ole Chevy and GMC trucks rule!
>
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>
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
> Ole Chevy and GMC trucks rule!
>
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> oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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