I am having our tech guys test fit the antenna on a project truck as we speak
so that I can see if there is an issue with the product. I'll get back to you
with an answer shortly.
Robert Mata
Chevy Duty, Inc.
----- Original Message -----
From: Duff Karen ES-19 103 FW/EM
To: Oldchevytrucks (E-mail) ; oletrucks (E-mail)
Sent: Tuesday, July 01, 2003 7:36 AM
Subject: [old-chevy-truck] Problem with Chevy Duty
Since I didn't receive the response I thought I should have, I thought I
would share my experience with all of you. Let me first say, that I am a
newbie, we all know that, so if you feel that this is acceptable, well then
you let me know...maybe I shouldn't expect so much from this vendor.
Ordered a new antenna for my 53 chevy...it arrived about a week later...cost
49.95... Of course I wanted to install it right away (no patience)...after
reading the directions several times and looking through the parts, I
realized there were some parts missing and then there were some included
that I didn't see a place for...Long story short, I called the company, and
they said I did receive the right package of hardware...and could not
explain what the extra unknown stuff was for, or why the necessary hardware
was not included...and proceeded to say nicely go to the hardware store and
pick up the rest. End of story...for now..
so I also sent them an email...just as a friendly reminder of the issue
asking them to really take the time and look into it and correct this
problem, because there is nothing like waiting for a part and then not being
able to install it when it arrives because there were parts missing.
I got a response from the same person I had on the phone saying, let me
quote "I'm the one that you talked to on the phone the other day, but thanks
for reminding me. I'm sorry that you had such a bad experience with this
part. Most all of our products that we sell are nice products, and are
cheaper than anybody else. Sometimes when you buy from manufacturers things
after 10 to 20 years , something might slide by without being noticed, such
as this part. We will try to do better in the future. Again we are sorry
that you had such a bad experience with this part,and I hope you can feel
that you can do business with us in the future." end quote.
Maybe I"m old fashioned at my young age, but I would have liked to have
heard them say...we're fixing the problem and this won't happen again in the
future.....not, most of our products are nice and cheaper... I did send a
response asking them if they were going to fix this problem or if they were
going to continue shipping this product as is... Of course, no response...
Maybe you don't agree with me...that's fine, but if you get anything out of
this long message, it should be, that you shouldn't order your antenna from
Chevy Duty. I know that I'm willing to spend a little extra money if it
means good service and good products...so price isn't always the biggest
factor!
Karen Duff
53 3100
Ole Chevy and GMC trucks rule!
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