In a message dated 10/13/99 5:23:28 PM Pacific Daylight Time,
trks@javanet.com writes:
> Over a few years I've spent a bit of money at Jim Carters. I've meet him at
> the local swap in Ct. and he has been helpful and seems genuinely
interested
> in
> serving his customers. He supplies many parts to the other vendors so
often
> when
> you buy something from a competitor it is from him.
> His company is the one I bought a water pump for for my '54 235. At
about
> 5K
> miles the cast pulley broke and I though they might be interested in
hearing
> about it even if they couldn't refund me any money. It was over two years
> old but
> had only been in use about two months. This situation is often the case in
a
> resto that takes two years or more to complete. The employee I was
referred
> to
> said they would check but never returned my call. When I called back they
> said
> "how do we know you only used it two months" . They also didn't seem to
> remember
> what the problem with the pump was only that they weren't going to do
> anything to
> help. I would have been happy with a partial refund in the way of a
discount
> on
> my next order or at the very least a more diplomatic attitude and the
> appearance
> that they cared about the longevity of the parts they are selling. Instead
I
> was
> told she would be hanging up because I was starting to annoy her.
> I bought my replacement pump from a LAPS and it is guaranteed for life.
> There
> are enough vendors out there that I look for ones that know how to treat
> customers. The ones that act like they already have more business than
they
> can
> handle I cross off my list.
>
> Grant 50 3100
Grant,
I could understand you being unhappy with the attiude I guess, but don't
see any reason what-so-ever that you would expect a refund of any kind,
reagardless of the use of it, the warranty was on the "time" of the part.
Mike
>
> Hudson29@aol.com wrote:
>
> > After a series of bad experiences with Golden State (don't get me
> > started!) that we worked over on this list more than a few times, I was
in
> > the market for some good vendors. I had placed a trouble free order with
> Jim
> > Carter a year ago, and decided to try them again, especially as one of
our
> > listees is Kelly, who works at Jim Carter and contributes to this list.
> > I had emailed Kelly <truckexprt@aol.com> some clarifying questions
and
> > received reasonable replies, so shortly afterward, I placed my order by
> > email. I received a quick acknowledgment and a few days later a box from
> Jim
> > Carter arrived. Everything that was supposed to be there was, well
packed
> and
> > in good condition. Unlike so many other vendors we have experience with,
> > there were no back ordered items. Kelly had applied the oletrucks
discount
> > and the paperwork was all correct.
> > Two items are worthy of further comment. The first is a used oil
> pressure
> > gauge calibrated 0-60 lbs to work with the full pressure 235 when
> installed
> > in a Chevy AD truck. The face has been redone to match the rest of the
> Chevy
> > gauges. This is very nice, and I can't wait to install it.
> > The second item is the new catalog for the AD trucks. They have
> combined
> > the price list with the catalog and made a great number of other
> improvements
> > to what was already one of the most useful catalogs in the business. If
> you
> > haven't seen it, Jim has made his catalog part reference book. This book
> is
> > the best single source for restoration information that I know of. Heck,
I
> > read it before bed a lot of times!
> >
> > Paul O'Neil, Hudson29@aol.com
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