Over a few years I've spent a bit of money at Jim Carters. I've meet him at
the local swap in Ct. and he has been helpful and seems genuinely interested in
serving his customers. He supplies many parts to the other vendors so often when
you buy something from a competitor it is from him.
His company is the one I bought a water pump for for my '54 235. At about 5K
miles the cast pulley broke and I though they might be interested in hearing
about it even if they couldn't refund me any money. It was over two years old
but
had only been in use about two months. This situation is often the case in a
resto that takes two years or more to complete. The employee I was referred to
said they would check but never returned my call. When I called back they said
"how do we know you only used it two months" . They also didn't seem to remember
what the problem with the pump was only that they weren't going to do anything
to
help. I would have been happy with a partial refund in the way of a discount on
my next order or at the very least a more diplomatic attitude and the appearance
that they cared about the longevity of the parts they are selling. Instead I was
told she would be hanging up because I was starting to annoy her.
I bought my replacement pump from a LAPS and it is guaranteed for life. There
are enough vendors out there that I look for ones that know how to treat
customers. The ones that act like they already have more business than they can
handle I cross off my list.
Grant 50 3100
Hudson29@aol.com wrote:
> After a series of bad experiences with Golden State (don't get me
> started!) that we worked over on this list more than a few times, I was in
> the market for some good vendors. I had placed a trouble free order with Jim
> Carter a year ago, and decided to try them again, especially as one of our
> listees is Kelly, who works at Jim Carter and contributes to this list.
> I had emailed Kelly <truckexprt@aol.com> some clarifying questions and
> received reasonable replies, so shortly afterward, I placed my order by
> email. I received a quick acknowledgment and a few days later a box from Jim
> Carter arrived. Everything that was supposed to be there was, well packed and
> in good condition. Unlike so many other vendors we have experience with,
> there were no back ordered items. Kelly had applied the oletrucks discount
> and the paperwork was all correct.
> Two items are worthy of further comment. The first is a used oil pressure
> gauge calibrated 0-60 lbs to work with the full pressure 235 when installed
> in a Chevy AD truck. The face has been redone to match the rest of the Chevy
> gauges. This is very nice, and I can't wait to install it.
> The second item is the new catalog for the AD trucks. They have combined
> the price list with the catalog and made a great number of other improvements
> to what was already one of the most useful catalogs in the business. If you
> haven't seen it, Jim has made his catalog part reference book. This book is
> the best single source for restoration information that I know of. Heck, I
> read it before bed a lot of times!
>
> Paul O'Neil, Hudson29@aol.com
> 1951 Chevrolet 3600 Pickup Project, See it at:
> The Poor Man's Advanced Design Tech Tips Page
> http://home.earthlink.net/~conntest47/
> Fullerton, California USA
> AEROMARK - Need Rubber Stamps or Signs? See:
> http://www.aeromark.net
> oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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