It sounds well written and to the point. Good luck, I hope you get a
response from these people. Take care.
Kevin Lake
56 GMC Suburban/napco
----------
> From: Antonio R. Tijerino <antonio@innercite.com>
> To: oletrucks@autox.team.net
> Subject: [oletrucks] Salvage yard experience
> Date: Tuesday, June 01, 1999 7:29 PM
>
> Following is a copy of a letter I sent to the owner of local salvage
> yard. I went to this place last Friday and for some reason I was kicked
> out of the place. Honestly, I still have no idea what I did wrong. Just
> wanted to share the experience with the list members because negative
> and positive feedback should be shared.
>
> Enjoy!!
>
>
> Dear Mr. Hunter.
>
> Last Friday May 28, I visited your Salvage yard, I was partly motivated
> by your ads in the Cruising News, by your Web site and partly because I
> was in need of good seat frame for my truck. After inquiring at the
> front for the seat frame a gentleman on the front desk suggested I go
> and look by myself, I decided to do so, after looking around I found
> what I was looking for and other stuff I could use. I was wearing clean
> clothes and decided to comeback the next day. I was very surprised when
> I was asked to leave in a rather rude manner, I was treated more fairly
> by your dog, usually they are the ones with the reputation of running
> people out of salvage yards in a rather violent way. I started to wonder
> what was it that I did wrong or was offensive. I came up with 4 possible
> reasons:
>
> 1. Did not buy something on the first visit.
> 2. My darker skin.
> 3. As I was leaving I wandered into the room next door, I was attracted
> by an old
> wrecker that you have there, you see Mr. Hunter, I am an old car
> aficionado and
> sometimes can not help myself when I see a jewel like that, it is
> chronic disease that I have, I guess I should seek professional help. My
> recommendation to you if you don't want people to wander into that room
> is to put a sign and if that does not work, ask people in a kind manner
> to abstain from going into that area, that would have worked for me.
> 4. You don't care about customers and what customers have ($'s and a
> need for vintage parts)
> I think you are wasting your time and money advertising about your place
> trying to get people there and then when people gets there they are
> kicked out. From what I saw, it is my opinion that you cannot afford to
> treat your customers or prospective customers that way, specially when I
> did not see tons of customers scrambling all over each other trying you
> buy your parts. Another reason is that people like myself tend to share
> such
> experiences with others, I personally belong to a couple local car
> clubs, a national club and subscribe to a couple Internet newsgroups, as
> a matter of fact one of these Internet newsgroups is working on putting
> together a list of salvage yards (Nationwide) that subscribers could use
> as a resource when looking for parts. As you can see Mr. Hunter, it is
> my experience that treating the customer right is the only way to make
> any business successful, I am surprised that after 40 years Gillys has
> not caught up to that philosophy.
>
> Thank you very much.
> Antonio R. Tijerino
>
> oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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