Following is a copy of a letter I sent to the owner of local salvage
yard. I went to this place last Friday and for some reason I was kicked
out of the place. Honestly, I still have no idea what I did wrong. Just
wanted to share the experience with the list members because negative
and positive feedback should be shared.
Enjoy!!
Dear Mr. Hunter.
Last Friday May 28, I visited your Salvage yard, I was partly motivated
by your ads in the Cruising News, by your Web site and partly because I
was in need of good seat frame for my truck. After inquiring at the
front for the seat frame a gentleman on the front desk suggested I go
and look by myself, I decided to do so, after looking around I found
what I was looking for and other stuff I could use. I was wearing clean
clothes and decided to comeback the next day. I was very surprised when
I was asked to leave in a rather rude manner, I was treated more fairly
by your dog, usually they are the ones with the reputation of running
people out of salvage yards in a rather violent way. I started to wonder
what was it that I did wrong or was offensive. I came up with 4 possible
reasons:
1. Did not buy something on the first visit.
2. My darker skin.
3. As I was leaving I wandered into the room next door, I was attracted
by an old
wrecker that you have there, you see Mr. Hunter, I am an old car
aficionado and
sometimes can not help myself when I see a jewel like that, it is
chronic disease that I have, I guess I should seek professional help. My
recommendation to you if you don't want people to wander into that room
is to put a sign and if that does not work, ask people in a kind manner
to abstain from going into that area, that would have worked for me.
4. You don't care about customers and what customers have ($'s and a
need for vintage parts)
I think you are wasting your time and money advertising about your place
trying to get people there and then when people gets there they are
kicked out. From what I saw, it is my opinion that you cannot afford to
treat your customers or prospective customers that way, specially when I
did not see tons of customers scrambling all over each other trying you
buy your parts. Another reason is that people like myself tend to share
such
experiences with others, I personally belong to a couple local car
clubs, a national club and subscribe to a couple Internet newsgroups, as
a matter of fact one of these Internet newsgroups is working on putting
together a list of salvage yards (Nationwide) that subscribers could use
as a resource when looking for parts. As you can see Mr. Hunter, it is
my experience that treating the customer right is the only way to make
any business successful, I am surprised that after 40 years Gillys has
not caught up to that philosophy.
Thank you very much.
Antonio R. Tijerino
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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