Hi Kelvin,
Honestly, that was a tongue-in-cheek thing on my part. For all of the
reasons that you listed, and then some, I would not expect any compensation. I
did complain verbally at the time that I received it and was told that I could
return it. I couldn't ask for more. I have since made corrections to the unit
and could use it if I had to. Now that I've developed the hose technique I
never take it out of the drawer. Besides, to use it meant having to remove the
bolts holding the air cleaners onto my HS4's. Between the rods from the S/U kit
and the hose, I'm in sync.
Bud Krueger
52TD
77MGB
Dodd, Kelvin wrote:
> Bud:
>
> The return policy is there for a reason. If a customer is
> disatisfied with a product for any reason it can be returned for a full
> refund within a reasonable time period. That gives us a chance to return
> defective and substandard parts to the supplier.
>
> When ever there is a change of supplier, there are going to be
> differences in quality and price. At the time the Edelbrock unit was the
> only thing on the market, and there was a need for the product.
>
> There is a continual process of tightening up standards on parts
> that are substandard. In certain safety related cases we have recalled
> items. The costs are incredible. If every time there is an improvement in
> quality we face the return of earlier products, then there is not much
> incentive to improve. Especially since we have no way of returning the
> products to the supplier, or manufacturer. The scrap costs in this business
> are incredible, ask anyone who has been to one of our "swap meet" sales.
> Panel kits that cost hundreds of dollars to manufacture are sold off for
> pennies, because the customer did not like the fit (read installed it
> badly). Most of the time we smile.
>
> There are limits to what we can do. If we do too much, we go out of
> business. Too little, we go out of business.
>
> My humorous thought was what would Apple say if I wanted to trade in
> my Mac Plus?
>
> Ok, enough for tonight, I'm going home to stare at my Magnette.
> Maybe I'll take the "Uni-Syn" brand synchonizer out of my toolbox and marvel
> that I took it home and used it rather than waiting for someone to build a
> better one.
>
> TTFN
>
> Kelvin.
>
> What hat?
>
> At the time they were sold they were the only units available. We
> bought them from a reputable company and sold them because people wanted to
> buy them.
>
> Umm. Do you think that Apple will take back my Mac Plus??
>
> I'd say that Moss has one of the best return policies of any mail
> order company on the planet. Taking back items such as these after a
> manufacturing change is a bit above and beyond. That is a good reason for
> being secretive about such improvements and to my mind a step backwards.
> Could you imagine the line of customers holding bumpers, grilles etc
> that over the years we have tightened the quality up on. Our vendors and
> manufacturers would tell us to take a giant leap.
> If a part is returned to us in a timely fashion, then we have a
> chance to go after the manufacturer for refund.
>
>
>
>
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