Bud:
The return policy is there for a reason. If a customer is
disatisfied with a product for any reason it can be returned for a full
refund within a reasonable time period. That gives us a chance to return
defective and substandard parts to the supplier.
When ever there is a change of supplier, there are going to be
differences in quality and price. At the time the Edelbrock unit was the
only thing on the market, and there was a need for the product.
There is a continual process of tightening up standards on parts
that are substandard. In certain safety related cases we have recalled
items. The costs are incredible. If every time there is an improvement in
quality we face the return of earlier products, then there is not much
incentive to improve. Especially since we have no way of returning the
products to the supplier, or manufacturer. The scrap costs in this business
are incredible, ask anyone who has been to one of our "swap meet" sales.
Panel kits that cost hundreds of dollars to manufacture are sold off for
pennies, because the customer did not like the fit (read installed it
badly). Most of the time we smile.
There are limits to what we can do. If we do too much, we go out of
business. Too little, we go out of business.
My humorous thought was what would Apple say if I wanted to trade in
my Mac Plus?
Ok, enough for tonight, I'm going home to stare at my Magnette.
Maybe I'll take the "Uni-Syn" brand synchonizer out of my toolbox and marvel
that I took it home and used it rather than waiting for someone to build a
better one.
TTFN
Kelvin.
What hat?
At the time they were sold they were the only units available. We
bought them from a reputable company and sold them because people wanted to
buy them.
Umm. Do you think that Apple will take back my Mac Plus??
I'd say that Moss has one of the best return policies of any mail
order company on the planet. Taking back items such as these after a
manufacturing change is a bit above and beyond. That is a good reason for
being secretive about such improvements and to my mind a step backwards.
Could you imagine the line of customers holding bumpers, grilles etc
that over the years we have tightened the quality up on. Our vendors and
manufacturers would tell us to take a giant leap.
If a part is returned to us in a timely fashion, then we have a
chance to go after the manufacturer for refund.
> -----Original Message-----
> From: Bud Krueger [mailto:bkrueger@ici.net]
> Sent: Tuesday, November 16, 1999 7:36 PM
> To: Dodd, Kelvin
> Cc: mgs@autox.team.net
> Subject: Re: Synching carbs
>
>
> Say Kelvin,
>
> While you have the Moss hat on --- any chance that
> they'll give us trade in
> on these pieces of junk that they sold us?
>
> Bud Krueger
> 52TD
> 77MGB
>
> Dodd, Kelvin wrote:
>
> > Yes, I'm afraid that there is a tale of woe and despair.
> >
> > Official Hat On.
> >
> > The Uni-Syn (brand name) was distributed by
> Edelbrock (Yep, the US
> > guys). Originally the quality was excellent, and the unit
> worked great.
> > Unfortunately the manufacturing quality went out the
> window, to the point
> > that the units would not work on small (under 1500 cc )
> engines. Despite
> > protests Edelbrock would not tighten up quality, as the
> units worked for
> > their primary market. After a number of complaints, we put
> a parts note in
> > the computer to alert the sales staff. Not much help, but
> at the time, the
> > best that could be done.
> > Finally after months of frustration and dealing with peeved
> > customers, the chance came to manufacture the part
> ourselves. The first
> > batch of "Carb-Synch" tools hit the shelves about November
> of last year.
> > The sealing problem associated with the Edelbrock product
> was remedied at
> > that time. The updated product has "Carb-Synch" cast into
> the surround.
> > The earlier Edelbrock product had "Uni-Syn" and "Made in Taiwan".
> >
> > That's the story. It's a problem that we have been
> able to fix.
> > There are lots more out there, and new problems pop up
> every day. Quality
> > issues are the toughest to keep on top of, many of the
> products are made in
> > batchs where quality varies considerably. Rejecting a
> manufacturers batch
> > can kill the availability of that part for a long time.
> >
> > Back to semi-somnolent mode.
> >
> > Kelvin.
> >
> >
> >
> > > -----Original Message-----
> > > From: Peter C. [mailto:nosimport@mailbag.com]
> > > Sent: Tuesday, November 16, 1999 8:16 AM
> > > To: Harlan Jillson
> > > Cc: mgs@autox.team.net
> > > Subject: Re: Synching carbs
> > >
> > >
> > > ..... and the seal at the top of the tube is often on wrong
> > > or is bad where
> > > the casting is mis-shapen and held together with the wrong
> > > screw. Other
> > > than that..........
> > > ----
> > > At 06:17 PM 11/15/1999 , Harlan Jillson wrote:
> > > >Just a note on the uni-syn,
> > > > Some of them are being manufactured in china lately ( big
> > > suprise), and
> > > >may or may not work correctly. The problem appears to
> be in the seal
> > > >between the face plate that seals to the front of the carb.
> > > intake and the
> > > >tube with the little red ball in it. It seems that some of
> > > the castings are
> > > >particularly good and leaks in this area cause either poor
> > > or no response as
> > > >it can't hold low pressure from the air flow. It is
> > > repairable if you take
> > > >off the sealing face and clean up the casting and use a
> > > little sealer, but
> > > >it's a pain in the arse on a unit you just bought.
> > > > Guess how I found this out.....
> > > >Harlan.
> > > >
> > >
>
>
>
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