Dear John,
I'm not sure, but I think the proper MG is a front for a big warehouse
type distributor- if you look on your packing material, I'll bet it lists
a different source than the "proper mg". The problems I've had with them
are probably due to the outfit being so huge and their mg bidness so small
relative to the rest of the company that it is hard to get the correct
person to whom one should address their concerns. I eventually got what I
wanted by carefully getting names and numbers etc.
"Never ascribe to Malice that which can be explained by Ignorance."
John J. Peloquin, Assistant Research Entomologist
Entomology, University of California, Riverside, CA 92521
On Tue, 30 Mar 1999, john fagerlund wrote:
> I think it's about time I spoke up. I have been trying to resolve this
> issue for a couple weeks now.
>
> I ordered a front suspension rebuild kit, which included a set of
> reconditioned swivel axels, for my beautiful B from The Proper MG. I
> received and inspected them. I found fresh black paint over chunks of road
> dirt. I could understand the pitting, because they were rebuilt, but the
> road dirt, no. I sent an email to them asking about the quality of the
> workmanship and said I was concerned about the safety of using them on my car.
>
> In a reply to my email, I was told they were thoughly cleaned and
> inspected, and should be no problem. If they were as I said, they wanted to
> see them so they could bring it up with their rebuilder. I placed stickey
> red arrows where I could scrape chunks of road dirt up with my finger nail
> and sent them back. Everything ok up to now (except for the quality isssue).
>
> The reply to my email was just signed "The Proper MG". I replied saying
> they were on their way back.
>
> No response.
>
> I sent another email asking if they received them, what they thought and
> asked who I was writing to.
>
> No response.
>
> I called and asked about the swivel axels. I was told they went back to
> the rebuilder. The gent I spoke with did not know who responded to my
> initial email but would look into it.
>
> No response.
>
> I'm now very concerned. It seems like they don't care about the quality of
> the items they ship or the customers they deal with.
>
> Has anybody else had dealings with "The Proper MG". Am I just being anal?
> I will not put sub-standard parts on my car, especailly if there is a
> safety issue.
>
> I will return the rest of the items I ordered at the for a full refund. I
> can have the swivel axels rebuilt locally for a bit more, but then I am
> ensured of a quality job.
>
> Very disapointed in "The Proper MG",
>
> John Fagerlund
> 2x'65 MGBs
>
>
>
>
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