I just got a set of rebuilt swivel axles from The Roadster Factory.
They had a sale when I ordered them about 4-6 weeks ago. Price was
around $265. When I got them last week I trial fitted the distance
piece into the lower bushing in the kingpin where it mounts to the lower
control arms. I found one of them to be too tight. I sent them back
and they rectified the problem right away. I talked to them Tuesday and
they were UPSed back to me the previous day. I should receive them
today. I'm quite happy with their response to this minor problem. Call
them, maybe their sale is still ongoing.
Eric Zambori
john fagerlund wrote:
>
> I think it's about time I spoke up. I have been trying to resolve this
> issue for a couple weeks now.
>
> I ordered a front suspension rebuild kit, which included a set of
> reconditioned swivel axels, for my beautiful B from The Proper MG. I
> received and inspected them. I found fresh black paint over chunks of road
> dirt. I could understand the pitting, because they were rebuilt, but the
> road dirt, no. I sent an email to them asking about the quality of the
> workmanship and said I was concerned about the safety of using them on my car.
>
> In a reply to my email, I was told they were thoughly cleaned and
> inspected, and should be no problem. If they were as I said, they wanted to
> see them so they could bring it up with their rebuilder. I placed stickey
> red arrows where I could scrape chunks of road dirt up with my finger nail
> and sent them back. Everything ok up to now (except for the quality isssue).
>
> The reply to my email was just signed "The Proper MG". I replied saying
> they were on their way back.
>
> No response.
>
> I sent another email asking if they received them, what they thought and
> asked who I was writing to.
>
> No response.
>
> I called and asked about the swivel axels. I was told they went back to
> the rebuilder. The gent I spoke with did not know who responded to my
> initial email but would look into it.
>
> No response.
>
> I'm now very concerned. It seems like they don't care about the quality of
> the items they ship or the customers they deal with.
>
> Has anybody else had dealings with "The Proper MG". Am I just being anal?
> I will not put sub-standard parts on my car, especailly if there is a
> safety issue.
>
> I will return the rest of the items I ordered at the for a full refund. I
> can have the swivel axels rebuilt locally for a bit more, but then I am
> ensured of a quality job.
>
> Very disapointed in "The Proper MG",
>
> John Fagerlund
> 2x'65 MGBs
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