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Gary,
These day you cannot survive in the shark sea, when you do a detailed=20
quality control.
Most parts are comming from far east, mainly China and Taiwan. The parts=20
were taken out of the containers and sold without further checking.
Staff for doing it is expensive. Only those parts which are prone to=20
failure where checked randomly. Actually there are big quality problems=20
with regulators RB106 or RB340 for generators. I have to calibrate each of=
=20
them comming in which takes me around 5 minutes each. Half of the coming in=
=20
regulators, are not calibratable at all and they go directly into the bin.=
=20
As said quality is below cero, but they are cheap and they all coming from=
=20
the same source. Easier/cheaper to bin half of them, then looking for a=20
better source.
And there is no one doing them in quality. Same with high torque starter=20
motors or alternators in the body of a generator.
For my own brish classic carsl=C3=B6ujiot6t7z I go to autojumbles mainly in=
=20
England
=20
Josef
=20
=20
=20
-----Original-Nachricht-----
Betreff: Re: AW: [Healeys] Fw: Fw: 851-310 Gas Tank Strap - Too thick -=20
Westport Vintage Restorations 7-553606 - 5-6162672
Datum: 2023-08-06T15:58:41+0200
Von: "warthodson@aol.com" <warthodson@aol.com>
An: "Healey, Forum" <healeys@autox.team.net>, "josef-eckert@t-online.de"=20
<josef-eckert@t-online.de>
=20
=20
=20
=20
Josef,
I used to work for a parts supplier in the quality control department. That=
=20
is not the way we handled it. We investigated every claim & attempted to=
=20
correct every defective or inaccurate part where possible. You are correct=
=20
that most customers do not take the time to tell the supplier when=20
something is incorrect.
Gary=20
=20
On Sunday, August 6, 2023 at 03:26:43 AM CDT, josef-eckert@t-online.de=20
<josef-eckert@t-online.de> wrote:
=20
=20
Gary,
Most, better nearly everything, the usual parts suppliers sell are=20
incorrect or better not identical to original parts or to original=20
specification. But let me tell you as an employee of a big parts supplier=
=20
here in Europe (Limora, SC Parts): Nearly all customers, maybe 99.9%, do=20
not care. They modify anyway everything they are able to modify. Nothing=20
can be as it was originally. I always here the new products, high torque=20
starter, electronic ignition, alternators in the body of generators,=20
aluminium radiators, suspension, shock absorbers, engine parts, and, and,=
=20
and, are so much better and much advanced to what BMC originally supplied.=
=20
You and I know they are wrong. But they WANT IT SO. And most customers are=
=20
not willing to pay a premium price for a premium product. That`s it.
I can`t convince my boss to change anything, as it would reduce the=20
profit!!!!
=20
Josef Eckert
K=C3=B6nigswinter/Germany
=20
=20
=20
=20
=20
=20
Ken,
I am disappointed by your reply. =20
Of course all your inventory is the same. It is your specification that is=
=20
incorrect.
Even though the Healey mailing list agrees with me that the Moss=20
specification is too thick & I offered to send you additional photos &=20
samples of original padding material you apparently have no interest is=20
correcting the error in your specification. "No thanks. We will just keep=
=20
selling the incorrect parts because most customers don't waste their time=
=20
trying to correct our problems." That is not a good message to send to your=
=20
customers.
By the way, where did you get 3/32" for the thickness of the padding? All=
=20
my correspondence has indicated 1/8"?=20
Gary Hodson
=20
On Thursday, August 3, 2023 at 03:42:57 PM CDT, Ken Hyndman=20
<hyndmank@mossmotors.com> wrote:
=20
=20
Gary,
All our stock of the 851-310 straps are the same.
They can be returned or perhaps take off the padding off and put some 3/32=
=E2=80=9D=20
gasket material in their place.
The split leg rivets should be able to re-use.
Ken
=20
=20
=EF=BB=BF
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Content-Transfer-Encoding: quoted-printable
<html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; charset=
=3DUTF-8"/><title></title></head><body><p style=3D"margin: 0px;"><span styl=
e=3D"font-family:arial,helvetica,sans-serif;font-size:10pt;color:#000000;te=
xt-decoration:none">Gary,<br /></span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family:arial,helvetica,sans-s=
erif;font-size:10pt;color:#000000;text-decoration:none">These day you canno=
t survive in the shark sea, when you do a detailed quality control.</span><=
/p>
<p style=3D"margin: 0px;"><span style=3D"font-family:arial,helvetica,sans-s=
erif;font-size:10pt;color:#000000;text-decoration:none">Most parts are comm=
ing from far east, mainly China and Taiwan. The parts were taken out of the=
containers and sold without further checking. </span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family:arial,helvetica,sans-s=
erif;font-size:10pt;color:#000000;text-decoration:none">Staff for doing it =
is expensive. Only those parts which are prone to failure where checked ran=
domly. Actually there are big quality problems with regulators RB106 or RB3=
40 for generators. I have to calibrate each of them comming in which takes =
me around 5 minutes each. Half of the coming in regulators, are not calibra=
table at all and they go directly into the bin. As said quality is below ce=
ro, but they are cheap and they all coming from the same source. Easier/che=
aper to bin half of them, then looking for a better source.</span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family:arial,helvetica,sans-s=
erif;font-size:10pt;color:#000000;text-decoration:none">And there is no one=
doing them in quality. Same with high torque starter motors or alternators=
in the body of a generator.</span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family:arial,helvetica,sans-s=
erif;font-size:10pt;color:#000000;text-decoration:none">For my own brish cl=
assic carslöujiot6t7z I go to autojumbles mainly in England</span></p>
<p style=3D"margin: 0px;"> </p>
<p style=3D"margin: 0px;"><span style=3D"font-family:arial,helvetica,sans-s=
erif;font-size:10pt;color:#000000;text-decoration:none">Josef</span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family:arial,helvetica,sans-s=
erif;font-size:10pt;color:#000000;text-decoration:none"> </span></p>
<p style=3D"margin: 0px;"> </p>
<p style=3D"margin: 0px;"> </p>
<p style=3D"margin: 0px;">-----Original-Nachricht-----</p>
<p style=3D"margin: 0px;">Betreff: Re: AW: [Healeys] Fw: Fw: 851-310 Gas Ta=
nk Strap - Too thick - Westport Vintage Restorations 7-553606 - 5-6162672</=
p>
<p style=3D"margin: 0px;">Datum: 2023-08-06T15:58:41+0200</p>
<p style=3D"margin: 0px;">Von: "warthodson@aol.com" <warthodson@aol.com&=
gt;</p>
<p style=3D"margin: 0px;">An: "Healey, Forum" <healeys@autox.team.net>=
;, "josef-eckert@t-online.de" <josef-eckert@t-online.de></p>
<p style=3D"margin: 0px;"> </p>
<p style=3D"margin: 0px;"> </p>
<p style=3D"margin: 0px;"> </p>
<div style=3D"position: relative; color: #000000; font: 12px Arial,Helvetic=
a,sans-serif;">
<div class=3D"ydpa544e182yahoo-style-wrap" style=3D"font-family: Comic Sans=
MS, sans-serif; font-size: 16px;">
<div> </div>
<div dir=3D"ltr" data-setdir=3D"false">Josef,</div>
<div dir=3D"ltr" data-setdir=3D"false">I used to work for a parts supplier =
in the quality control department. That is not the way we handled it. We in=
vestigated every claim & attempted to correct every defective or&=
nbsp; inaccurate part where possible. You are correct that most customers d=
o not take the time to tell the supplier when something is incorrect.</div>
<div dir=3D"ltr" data-setdir=3D"false">Gary </div>
<div> </div>
</div>
<div class=3D"ydp20550636yahoo_quoted">
<div style=3D"font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; =
font-size: 13px; color: #26282a;">
<div>On Sunday, August 6, 2023 at 03:26:43 AM CDT, josef-eckert@t-online.de=
<josef-eckert@t-online.de> wrote:</div>
<div> </div>
<div> </div>
<div>
<div>
<div>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
font-size: 12pt; color: #000000; text-decoration: none;">Gary,<br clear=3D=
"none" /></span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
font-size: 12pt; color: #000000; text-decoration: none;">Most, better near=
ly everything, the usual parts suppliers sell are incorrect or better not i=
dentical to original parts or to original specification. But let me tell yo=
u as an employee of a big parts supplier here in Europe (Limora, SC Parts):=
Nearly all customers, maybe 99.9%, do not care. They modify anyway everyth=
ing they are able to modify. Nothing can be as it was originally. I always =
here the new products, high torque starter, electronic ignition, alternator=
s in the body of generators, aluminium radiators, suspension, shock absorbe=
rs, engine parts, and, and, and, are so much better and much advanced to wh=
at BMC originally supplied. You and I know they are wrong. But they WANT IT=
SO. And most customers are not willing to pay a premium price for a premiu=
m product. That`s it.</span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
font-size: 12pt; color: #000000; text-decoration: none;">I can`t convince =
my boss to change anything, as it would reduce the profit!!!!</span></p>
<p style=3D"margin: 0px;"> </p>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
font-size: 12pt; color: #000000; text-decoration: none;">Josef Eckert</spa=
n></p>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
font-size: 12pt; color: #000000; text-decoration: none;">Königswinter=
/Germany</span></p>
<div class=3D"ydp20550636yiv8378877455yqt6299099547">
<p style=3D"margin: 0px;"><span style=3D"font-family: arial, helvetica, san=
s-serif; font-size: 10pt; color: #000000; text-decoration: none;"> </s=
pan></p>
<p style=3D"margin: 0px;"> </p>
<p style=3D"margin: 0px;"> </p>
<div style=3D"position: relative; color: #000000; font-style: normal; font-=
weight: normal; font-stretch: normal; font-size: 12px; line-height: normal;=
font-family: Arial, Helvetica, sans-serif;">
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayahoo_quoted">
<div style=3D"font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; =
font-size: 13px; color: #26282a;">
<div> </div>
<div> </div>
<div>
<div>
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydp5c792611ya=
hoo-style-wrap" style=3D"font-family: Comic Sans MS, sans-serif; font-size:=
16px;">
<div> </div>
<div dir=3D"ltr">Ken,</div>
<div dir=3D"ltr">I am disappointed by your reply. </div>
<div dir=3D"ltr">Of course all your inventory is the same. It is your speci=
fication that is incorrect.</div>
<div dir=3D"ltr">Even though the Healey mailing list agrees with me that th=
e Moss specification is too thick & I offered to send you additional ph=
otos & samples of original padding material you apparently have no inte=
rest is correcting the error in your specification. "No thanks. We will jus=
t keep selling the incorrect parts because most customers don't waste their=
time trying to correct our problems." That is not a good message to send t=
o your customers.</div>
<div dir=3D"ltr">By the way, where did you get 3/32" for the thickness of t=
he padding? All my correspondence has indicated 1/8"? </div>
<div dir=3D"ltr">Gary Hodson</div>
<div dir=3D"ltr"> </div>
</div>
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552yqt9158439476=
">
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87ya=
hoo_quoted">
<div style=3D"font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; =
font-size: 13px; color: #26282a;">
<div>On Thursday, August 3, 2023 at 03:42:57 PM CDT, Ken Hyndman <hyndma=
nk@mossmotors.com> wrote:</div>
<div> </div>
<div> </div>
<div>
<div>
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yi=
v5930224807WordSection1">
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">Gary,</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">All our stock of the 851-310 straps are the same.</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">They can be returned or perhaps take off the padding of=
f and put some 3/32” gasket material in their place.</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">The split leg rivets should be able to re-use.</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal">Ken</p>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal"> </p>
<div class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yi=
v5930224807yqt9567997871">
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<blockquote style=3D"border: none; border-left: solid #CCCCCC 1.0pt; paddin=
g: 0in 0in 0in 6.0pt; margin: 5.0pt 0in 5.0pt 4.8pt;">
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<blockquote style=3D"margin-top: 5.0pt; margin-bottom: 5.0pt;">
<div>
<div>
<div>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt=
0in 0in 0in;">
<div>
<p class=3D"ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5=
930224807MsoNormal"> </p>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>=EF=BB=BF</body></html>
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_______________________________________________
Archive: http://www.team.net/pipermail/healeys
http://autox.team.net/archive/healeys
Healeys@autox.team.net
http://autox.team.net/mailman/listinfo/healeys
--===============8489611740063730429==--
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