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Gary,
Most, better nearly everything, the usual parts suppliers sell are=20
incorrect or better not identical to original parts or to original=20
specification. But let me tell you as an employee of a big parts supplier=
=20
here in Europe (Limora, SC Parts): Nearly all customers, maybe 99.9%, do=20
not care. They modify anyway everything they are able to modify. Nothing=20
can be as it was originally. I always here the new products, high torque=20
starter, electronic ignition, alternators in the body of generators,=20
aluminium radiators, suspension, shock absorbers, engine parts, and, and,=
=20
and, are so much better and much advanced to what BMC originally supplied.=
=20
You and I know they are wrong. But they WANT IT SO. And most customers are=
=20
not willing to pay a premium price for a premium product. That`s it.
I can`t convince my boss to change anything, as it would reduce the=20
profit!!!!
=20
Josef Eckert
K=C3=B6nigswinter/Germany
=20
=20
=20
=20
=20
=20
Ken,
I am disappointed by your reply. =20
Of course all your inventory is the same. It is your specification that is=
=20
incorrect.
Even though the Healey mailing list agrees with me that the Moss=20
specification is too thick & I offered to send you additional photos &=20
samples of original padding material you apparently have no interest is=20
correcting the error in your specification. "No thanks. We will just keep=
=20
selling the incorrect parts because most customers don't waste their time=
=20
trying to correct our problems." That is not a good message to send to your=
=20
customers.
By the way, where did you get 3/32" for the thickness of the padding? All=
=20
my correspondence has indicated 1/8"?=20
Gary Hodson
=20
On Thursday, August 3, 2023 at 03:42:57 PM CDT, Ken Hyndman=20
<hyndmank@mossmotors.com> wrote:
=20
=20
Gary,
All our stock of the 851-310 straps are the same.
They can be returned or perhaps take off the padding off and put some 3/32=
=E2=80=9D=20
gasket material in their place.
The split leg rivets should be able to re-use.
Ken
=20
=20
=EF=BB=BF
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<html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; charset=
=3DUTF-8"/><title></title></head><body><p style=3D"margin: 0px;"><span styl=
e=3D"font-family: trebuchet ms, geneva; font-size: 12pt; color: #000000; te=
xt-decoration: none;">Gary,<br /></span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
font-size: 12pt; color: #000000; text-decoration: none;">Most, better near=
ly everything, the usual parts suppliers sell are incorrect or better not i=
dentical to original parts or to original specification. But let me tell yo=
u as an employee of a big parts supplier here in Europe (Limora, SC Parts):=
Nearly all customers, maybe 99.9%, do not care. They modify anyway everyth=
ing they are able to modify. Nothing can be as it was originally. I always =
here the new products, high torque starter, electronic ignition, alternator=
s in the body of generators, aluminium radiators, suspension, shock absorbe=
rs, engine parts, and, and, and, are so much better and much advanced to wh=
at BMC originally supplied. You and I know they are wrong. But they WANT IT=
SO. And most customers are not willing to pay a premium price for a premiu=
m product. That`s it.</span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
font-size: 12pt; color: #000000; text-decoration: none;">I can`t convince =
my boss to change anything, as it would reduce the profit!!!!</span></p>
<p style=3D"margin: 0px;"> </p>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
font-size: 12pt; color: #000000; text-decoration: none;">Josef Eckert</spa=
n></p>
<p style=3D"margin: 0px;"><span style=3D"font-family: trebuchet ms, geneva;=
font-size: 12pt; color: #000000; text-decoration: none;">Königswinter=
/Germany</span></p>
<p style=3D"margin: 0px;"><span style=3D"font-family:arial,helvetica,sans-s=
erif;font-size:10pt;color:#000000;text-decoration:none"> </span></p>
<p style=3D"margin: 0px;"> </p>
<p style=3D"margin: 0px;"> </p>
<div style=3D"position: relative; color: #000000; font: 12px Arial,Helvetic=
a,sans-serif;">
<div class=3D"ydpccfc7d9ayahoo_quoted">
<div style=3D"font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; =
font-size: 13px; color: #26282a;">
<div> </div>
<div> </div>
<div>
<div>
<div class=3D"ydpccfc7d9ayiv1905698552ydp5c792611yahoo-style-wrap" style=3D=
"font-family: Comic Sans MS, sans-serif; font-size: 16px;">
<div> </div>
<div dir=3D"ltr">Ken,</div>
<div dir=3D"ltr">I am disappointed by your reply. </div>
<div dir=3D"ltr">Of course all your inventory is the same. It is your speci=
fication that is incorrect.</div>
<div dir=3D"ltr">Even though the Healey mailing list agrees with me that th=
e Moss specification is too thick & I offered to send you additional ph=
otos & samples of original padding material you apparently have no inte=
rest is correcting the error in your specification. "No thanks. We will jus=
t keep selling the incorrect parts because most customers don't waste their=
time trying to correct our problems." That is not a good message to send t=
o your customers.</div>
<div dir=3D"ltr">By the way, where did you get 3/32" for the thickness of t=
he padding? All my correspondence has indicated 1/8"? </div>
<div dir=3D"ltr">Gary Hodson</div>
<div dir=3D"ltr"> </div>
</div>
<div class=3D"ydpccfc7d9ayiv1905698552yqt9158439476">
<div class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yahoo_quoted">
<div style=3D"font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; =
font-size: 13px; color: #26282a;">
<div>On Thursday, August 3, 2023 at 03:42:57 PM CDT, Ken Hyndman <hyndma=
nk@mossmotors.com> wrote:</div>
<div> </div>
<div> </div>
<div>
<div>
<div class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807WordSection1"=
>
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">Gary=
,</p>
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">All =
our stock of the 851-310 straps are the same.</p>
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">They=
can be returned or perhaps take off the padding off and put some 3/32&rdqu=
o; gasket material in their place.</p>
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">The =
split leg rivets should be able to re-use.</p>
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">Ken<=
/p>
<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">&nbs=
p;</p>
<div class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807yqt9567997871=
">
<div>
<div>
<div>
<div>
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<div>
<div>
<blockquote style=3D"border: none; border-left: solid #CCCCCC 1.0pt; paddin=
g: 0in 0in 0in 6.0pt; margin: 5.0pt 0in 5.0pt 4.8pt;">
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0in 0in 0in;">
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<p class=3D"ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">&nbs=
p;</p>
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</div>=EF=BB=BF</body></html>
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