Steve,
Aside from your attempt to aid a fellow owner, a few considerations should
be applied prior to sending a refund.
First, after six months he should have reasonably concluded whether the part
would satisfy his needs or not. If not, could the part be adapted or
modified to work? Again, if not, some arrangement should have been made with
you. Assuming that he wasn't rebuilding a car that didn't run for the six
month period, he had free use of your part and you lost the ability to sell
that same part to another person.
Second, if he insists on a refund, advise him that you can only refund money
after he has returned the part to you so that you can inspect it for (third
party) damage and abnormal 'wear and tear' use. And make sure he pays for
shipping. Don't deduct that cost from the refund. Additionally, you have the
right to charge a "restocking fee", generally accepted to be in the 15%-20%
range of the total price.
Third, if he still insists on a refund, and after you have met the
requirements of #2 and determined a refund is due, be sure to send it in
Australian $$, and if possible, out of a personal checkbook just to
complicate cashing it in this country.
Lastly, post his name and email address on this list so the rest of us are
aware of who he is so we can consider whether or not to do business with
him.
Good luck,
Carl
Subject: Upset people
> You can't help everybody everytime
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