I think the "Customer Service Experts" maintain that if you get good
service you will tell three people....if you get bad service you will
tell eleven people. It is important to remember to give credit where
credit is due and warn the masses when you continue to get poor service
and the lack of effort on the vendors part to "make it right".
Jay
On Tue, 11 Jun 2002 23:14:46 -0400 "Mark Creamer"
<mcreamer@earthlink.net> writes:
> I agree with what all of you are saying. My problem is when the
> offended
> party uses this or other lists as a method of slamming someone,
> sometimes to
> the point of libelous remarks. Those I can do without. But then,
> that's what
> the delete key is for (thought I'd say it before someone else did
> ;-)
>
> On a different note, my new treads should be arriving from Tire Rack
> Thursday. Brand new smokin Yokos..can't wait!
> Regards (and thanks for all of your continued collective wisdom!)
> Mark
> ----- Original Message -----
> From: "Hugh Fader" <hfader@usa.net>
> To: "Peter Macholdt" <vze2846b@verizon.net>; "6pack list"
> <6pack@autox.team.net>
> Sent: Tuesday, June 11, 2002 4:00 PM
> Subject: Re: [Re: Warnings about vendors, sellers, etc]
>
>
> > I agree Peter. One of the valuable things about these lists is
> learning
> about
> > people's experience with various products and services. I want to
> hear
> both
> > the good and the bad.
> >
> > The only concern I have is that people sometimes resort to
> hyperbole
> rather
> > than sticking with the facts. I was unintentionally guilty of this
> once
> and
> > actually received a phone call from the supplier. Apparently two
> people
> from
> > the list had called him up alarmed about the bad parts he was
> selling and
> gave
> > me as a reference. Unfortunately, I had asked a question about the
> parts
> in
> > such a way that it sounded like they were bad when in fact, I just
> didn't
> know
> > how they worked. The supplier corrected me, and I apologized
> profusely
> both to
> > him and to the list.
> >
> > The lesson is that these lists have awesome power and we have to
> be
> careful to
> > use it wisely.
> >
> > - Hugh
> >
> > Peter Macholdt <vze2846b@verizon.net> wrote:
> > > Mark,
> > >
> > > I respectfully disagree. From my perspective, I want to hear
> about
> > > potential pitfalls when dealing with folks trying to sell me
> something.
> > > Doesn't mean that I will not use a person that gets a negative
> comment
> or
> > > two. I'll just be more careful.
> > >
> > > A recent example comes to mind. I wanted to buy the ss sport
> exhaust
> from
> > > Rimmer. After weighing all the pros and cons from the list, I
> took the
> > > plunge and bought the system. The system had many of the
> problems I was
> > > warned about, but with the mass of experience from this list, I
> was able
> to
> > > use our collective knowledge and get Rimmer to fix the problem.
> > >
> > > Finally, information is what the list is about. If we can't
> warn each
> > other
> > > about really bad situations, its value is diminished.
> > >
> > > And that's my rant...
> > >
> > > Peter
> > > '68 TR250
> > >
> > >
> > >
> > > on 6/11/02 2:57 PM, Creamer, Mark at CreamerM@cintas.com wrote:
> > >
> > > > See, this is why (in my opinion) comments, warnings, etc like
> we saw
> the
> > > > other day regarding someone's unfortunate circumstance should
> probably
> > > > be avoided at all cost on this list when it mentions a
> specific person
> > > > by name. It can be damaging to someone's reputation and/or
> business,
> and
> > > > we only get to hear one side of the story. And one guy's
> experience
> may
> > > > be the opposite of the next guy's. Just my rant-of-the-day,
> FWIW....
> > > >
> > > > <mc>
> > > > (hoping to have some new shoes on the 6 soon!!)
> > > >
> > > > -----Original Message-----
> > > > From: Simms, Bruce CIC [mailto:Bruce.Simms@SOCO.Sk.Ca]
> > > > Sent: Tuesday, June 11, 2002 2:04 PM
> > > > To: '6pack@autox.team.net'
> > > > Subject: Bennett French
> > > >
> > > > Re: Previous warning not to deal with Bennett French. I
> purchased a
> set
> > > > of
> > > > Spax front adjustables from Bennett through ebay. Haven't
> gotten
> around
> > > > to
> > > > installing them yet, but good transaction and nice fellow on
> the
> > > > telephone.
> > > >
> > > > Bruce Simms
> > > > Saskatchewan, Canada
> > > > CF1941UO
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