Thanks, Peter. Feel free to pick away! I don't think hard feelings are
allowed on Team.net.
If Sears didn't want to replace the tools, they shouldn't have an unlimited
warranty on them. IMO, it is a very good marketing tool and it is what has
kept me buying Craftsman tools, to the extent that I have spent waaay more
at Sears Hardware than I could ever expect to get back in warranty
replacements. And I still keep buying. Plus, I buy other shi...er...stuff
when I am there.
Its kinda like coupons. If the retailer complains they aren't making enough
money, stop giving out coupons!
If I need an occasional tool and know I won't use it often, I stop by Harbor
F. They have disposable tools that are cheep. And I have discussed this
with Frank many times in the past. (I don't think he agreed!)
Allen Hefner
Norristown, PA
*Current:*
2006 Chebbie
*Former:*
1963 Sunbeam Alpine Series III
1967 Triumph TR4A IRS
1964 VW Type I
1967 VW Type II
1967 Rover 2000TC
1977 MG Midget
On Wed, May 4, 2011 at 3:23 PM, Peter Caldwell <peter at nosimport.com> wrote:
> C'mon guys.... every once in a while I wonder why they changed their
> warranty..... and then I don't.
>
> There's an implication, if not directly stated...using words like "original
> purchaser" and "intended use".
>
> We get tired of attempted abuse of warranty policies. We see a lot of it.
> It becomes a marketing strategy to accept unquestioned warranties, which
> eventually raises the price of goods to everyone.
>
> I'm not picking on you, Allen. It's epidemic.
>
> Off my soap box (actually, it's cardboard, crushed, and flat on the floor)
>
> Peter C
> sent from a devise not made in America, I can guaraneffenteeyou.
>
> ====
> At 01:52 PM 5/4/2011, Allen Hefner wrote:
>
>> When we moved in to
>> our new office, some worker left a Craftsman version of a visegrip. It
>> was
>> a mess, with the spring bent and it flopped open when you looked at it
>> crooked. I took it back to Sears Hardware and they gave me a new one on
>> the
>> spot.
>>
>> Years ago, when I had the Type II VW, I was using a Craftsman woodworking
>> vise to bend the bumper back into shape. I busted it real good! They
>> replaced it under warranty.
>>
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