Michael E. Mendonga wrote:
>I'm upset about a situation that happened the other day with The Truck &
>Car Shop in Southern California. I received a 10% off flyer from them and
>went to their website and ordered about $300 worth of stuff that I need
>to fininsh my '54 1/2 ton. I downloaded the catalog and ordered my items.
> A couple of days later, I received a call from them telling me that the
>website pricing was not correct and that about half of the dollar amounts
>I had ordered, in fact had gone up in price about 10% - basically a wash
>over the 10% discount flyer I received. I spoke with a manager who at
>no point in time, apologized or even gave any level of understanding as
>to my perspective on this as she simply said we don't have time to keep
>our website current as it's done by an outside person.
>
>If you're going to run a business and have a presence on the web, you have
>a responsibility to be current on all aspects. If there is a mistake, my
>opinion is that you should honor it. I know some of you are not going to
>agree with me and I'd love to hear your rationale - to me, this is a "bait
>and switch" as it draws people to order from you and then, at the last moment,
>you tell them "oops," we forgot to adjust our prices by the amount we're
>giving you as a discount.
>
>Many of us who are involved in this hobby are educated, sophisticated and
>savvy business people which affords us the luxury of participating in such
>hobbies. I'm tired of these suppliers thinking we're a bunch of yester
>year's farmers who will simply rollover and accept this.
>
>
I don't have a lot of money so my pennies have to count I would not
like to be shafted like this its not right I agree with you if they The
business is going to keep a web page it should be up to date with there
pricing.
I would have canceled it also.
Robert Baird FTW Texas
1954 1/2 at last, I have a Chevy O Boy
1926 1 ton F$$D
1923 T-Bucket F$$D with Mouse Motor
1960 F$$D Falcon
>I cancelled the order for the items that had gone up in price.
>oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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