Alex Manzo wrote:
> Example in point, (as discussed off list with others), a brief
> instruction sheet on the proper application of a seal/gasket would go very
> far in helping the untrained in different aspects of restoration.
As a 'Parts' guy in a former life (after my ST days) I couldn't agree more
with Alex's sentiments. Granted, our parts suppliers strive to provide our
needs and we should all be grateful for that. However, I feel there are
frequent occasions when they should ask themselves one fundamental question.
"Is the customer likely to know how to fit this?" After all, the *supplier*
knows it's an assymetric scrunge bracket that's only fitted on the offside
after heavy rain - but if the *buyer* is an expert in nuclear physics and
combs his morning hair with a microchip, there's a chance the installation
may be cobbled.
Simple little instruction leaflets supplied with parts often make the
difference between keeping (or losing) a customer. Okay, it's a pain to do -
but let us never forget that customers are fickle people and will usually go
where they feel their business is genuinely "wanted."
Jonmac
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