When ordering a fairly expensive piece several months ago i had success
negotiating a better shipping price/ First asked for a quote and then told them
what I wanted to pay, about 60% of the quote. They found a way. John
Trevor Jordan wrote:
> I have had the same problem and will only use Moss UK when I have
> absolutely no alternative. They seem to go out of their way to use the
> most expensive shipping available. With my last order (by email) they
> acknowledged that they they had the items in stock, but when I asked what
> the shipping alternatives were, they ignored all further enquiries.
>
> When I received a faulty part and asked (email again as I recall) what they
> wanted me to do (send it back at their expense or wait for them to arrange
> pick up/exchange), I received no response until a replacement part arrived
> a few weeks later. I the interim, I had no idea what, if anything, was
> happening. Not the greatest people to deal with.
>
> By contrast, TRF contacted me because they were concerned about the
> shipping cost of my order. They suggested that I might wish to drop the
> heavier items. They also investigated surface shipping for me. Concern
> about your customers' interests represents real service.
>
> Trevor Jordan
> 74 TR6 CF29281U
>
> At 7:22 AM +1100 12/3/99, Andrew Miller wrote:
> >[vent on]
> >Now I'm not new to shipping costs (I deal with VB, Spitbits, Moss US, TRF,
> >Rimmer Bros. and Xks Unlimited...) but I received a little shock from Moss
> >UK and felt I should pass this along to other potential targets. The MOSS
> >UK catalogue shows an original poster with a BRG Spitfire 1500 and a BRG TR6
> >with the tagline ".. from the land of British Racing Green.."
> >
> >Now I own a Spitfire 1500 and a TR6 so I thought the poster would be good
> >office art. At 5 pounds it was steep but MOSS UK seemed to be the only
> >supplier and so supply vs. demand sets the price. I had expected shipping
> >to double the price so 10 pounds or $22cdn for a mint poster was still in
> >the "spoil myself but reasonable price range"
> >
> >I just received the invoice 5 +18 pounds for "carriage, packing & Admin"
> >all of a sudden my $22 treat turned into a $50 very expensive piece of art.
> >
> >CAVEAT EMPTOR
> >
> >Don't assume a 30g poster will be sent by cheap mail
> >
> >[Vente off]
> >
> >Andrew
> >78 Spitfire 1500
> >75 TR6
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