If your efforts with local KMart management prove unsuccessful, I recommend a
letter
to the CEOs of both KMart and Goodyear. "Presidential Complaints" get serious
attention from the underlings who have to resolve the complaint - before it
comes
back to the Prez again (and don't hesitate to do just that if first efforts are
unsuccessful). As Fred said - been there, done that. Good luck!
fred thomas wrote:
> Bowen, Patrick A. RP2 wrote:
> >
> > Yes you are right and keep arguing. Most dry rot is caused by rubber being
> > stored where it is excessively wet (i.e. half covered over with mud in a
> > field) or by UV rays, since your car is stored in neither place this really
> > shouldn't be a problem - argue away, and I hope it turns out well
> >
> > Patrick
> >
> > At 12:02 PM 10/31/98 -0600, KEVIN EDDINS wrote:
> > >I purchased a set of Goodyear Regattas from Kmart two years ago. My
> > >car gets driven a couple of times a week as it has for the last five or so
> > >years. The two rear tires are displaying a huge case of dry rot on the
> > >inside around the rim. From a distance it looks like huge slits in the
>tire.
> > >
> > >Anyway, I brought the tires back with 4-5K miles on them and they
> > >refused to replace the tires! The guy said that is what I get for not
> > >driving the car more, and the best he can do is offer me a 25% discount.
> > >
> > >Boy am I peaved. My car has been in a carport and driven weekly and I
> > >get this crap from them. I have road hazard and they are 65K mile tires.
> > >
> > >I will be talking to the managers boss on Monday to try to sort this thing
> > >out and hopefully be the end of it. If not I might make due with a handy
> > >road hazard to get them replaced.
> > >
> > >Am I right to be totally angry at this and think it is complete stupidity.
> > >
> > >Kevin Eddins
> > >
> > Patrick Bowen
> > '79 Spitfire
> > Jacksonville FL
>
> How much you drive your car has nothing to do with dry rot, being stored
> outside has nothing to do with dry rot, all cars are driven outside, in
> all types of weather, your average housewife may only drive the car once
> a week, it makes no difference how the dry rot got there, it is there and
> thats what counts. Coker Antique Tire Co. in Tenn. gives a liftime tread
> wear warranty against defects in workmanship & "MATERIAL", can you just
> imagine how much a Duesenburg or Bugatti is driven, yet dry rot or radial
> cracking is a defect in "Material", remember what you are dealing with,
> he is just doing his job (badly), but do not let up with the store
> manger, then the "Home Office", and then the local city govt. "consumer
> Affairs Dept", it will and can be done, just stand-up and keep "COOL",
> don't lose your temper and always say thanks, but continue to kick ass as
> you go, you will "WIN", been there done that.
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