Jim,
I submitted an entry into that survey and as I recall, there were no
questions about whether or how much you dislike the dealer. Rather, the
only thing asked about the dealer is whether or not one would buy
another car from him. I doubt many of us actually bought out Triumphs
from a dealer and in answering the "would you buy another car from him?"
question can only be answered no.
That probably explains the low opinion that is derived in the survey of
Triumph dealers. They probably could have done a better job of
preparing the questionnaire so they could handle cars that are no longer
produced.
Regards,
Joe Curry
Jim Hill wrote:
>
> Bob Sykes [SMTP:s1500@worldnet.att.net] wrote:
>
> > Wrt "Best" British car, it would appear that Triumph is second
> > to only Delorean in terms of owner loyalty (eg "would you buy
> > this car again"). Check out:
> >
> >
> http://cartalk.cars.com/Survey/Results/Demographics/General/loyalty.html
> >
> > It's interesting (to me) that 6 of the top eight manufacturers are
> > British, and Triumph ranks second. (This includes *all* makes of
> > automobiles).
>
> Fascinating information. Equally interesting is the next chart, showing
> how many people would buy a car from the same _Dealer_. Here Triumph
> dealers finished next to dead last, as explained by the CarTalk folk as
> follows:
> "Recall that in the last chart, about 70 % of all owners would buy the
> same car again --considering all factors. But now, considering only the
> dealer experience, that percentage has dropped to 38%--almost half. They
> hate the dealer!
> . . .
> At the bottom of the list, you have to eliminate some cars like Triumph,
> MG and Fiat; there aren't any dealers, but people hate them on
> principle, I guess. But of the vehicles which still do have dealers the
> prize for the most hated dealerships goes to...Jaguar!! Followed closely
> by...Suzuki and Porsche!"
>
> Jim Hill
> Madison WI
--
"If you can't excel with talent, triumph with effort."
-- Dave Weinbaum in National Enquirer
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