I have seen a new symptom at the Roadster Facoty as of late. It used to be they
told you that a part was out of stock and then gave you the option to reorder.
Now on many parts they specifically tell you that it is in stock, then call you
back the next day and tell you the part is backordered. When you patiently
explain to them that the part was explicitly said to be in stock, they give
some
mumbled story about the parts being in stock when ordered, but when they
pulled
them they were not.
It seems that the inventory tracking system (maybe its a second hand abacus)
should stop letting them sell past their parts in stock. In any event it has
started happening about one month ago, and it happens with too much frequency
to
continue to be errors. It almost seems like they were losing too much business
when they were telling people the parts were out of stock. Instead of properly
fixing the problem (that takes money) they have found a third alternative.
On Tue, 7 Nov 95, "TeriAnn Wakeman" <twakeman@apple.com> wrote:
>In message <9511070046.AA12305@rgfn.epcc.Edu> writes:
>>
>>
>> >
>> >Anyone know whats going on at the Roadster Factory these days?
>
>
>> TeriAnn,
>> I have wondered what is up also, having sent Charles Runyan several e-mail
>> messages inquiring, but never receivnig the courtesy of a reply.
>
>> On the other hand, I wouldn't give Moss the time of day. Nothing but trouble
>> with incorrect parts being shipped and their order takers can't even tell
>> you how much you have spent on a given order.
>
>I can count only three times I recieved an incorrect part from Moss and I have
>ordered a lot of parts from them.
>
>I have had a lot of experience purchasing from both The Roadster Factory and
>Moss since I am building a new TR3. I have generally found the Moss people to
>semi knowledgable to knowledgable and up till recently the Roadster factory
>phome people the same to slightly better. This is the first time I ran across
a
>preson who was unfamalure with TR3s.
>
>On the order I made yesterday, the Moss sales person gave me current parts
costs
>and availability as we went along and gve me a parts total before I had a
chance
>to ask. I normally get the same from TRF. But this last time I had to
>specifically ask the guy each time if the item was in stock.
>
>> Also, TRF will ship next day or second day
>> air, COD. Moss??? VB, no
>
>It seems to me that I have order overnight from Moss, but I'm not sure. Where
I
>live I get Moss parts on the third day and Roadster Factory partson the
>seventh
>or eighth day. Opps yes I ordered a MGB pushrod over night from them about 2
>years ago.
>
>
>> Agreed, catalogues are in short supply from TRF.
>
>Short supply?????? They never have had a TR3 catalogue! I would agree that
>qualifies as a short supply. Moss comes out with a revised TR3/4 catalogue
>every 3 or 4 years.
>
>Historically, I have found Moss and Roadster Factory service to be about the
>same. Moss of course makes ordering parts a whole lot easier by having a
>catalogue, and many times I have orderd from them just because the part was in
>their catalogue and who knows if TRF carried it.
>
>I hope this person I just delt with on the phone isn't a typical example of a
>new wave of employees.
>
>I my experience, I have found that Moss sources MANY parts that are no longer
>listed by TRF. I have tried to make orders at TRF and have been told that
>most
>of the items are NLS and have subsequently called Moss to be told that they
have
>them reproduced and that they are in stock.
>
>historically I have found that TRF has better part quality than Moss. I have
>made TRF my #1 supplier because of that. I have been told by a knowledgable
>Moss employee that the person in charge of sourcing is not into quality and
>thinks that we should be happy with file to fit pasts. I have had trouble
>with
>Moss supplied rubber parts coming apart in no time, and many "painted or black
>oxidised parts come pre-rusted.
>
>In general I find that I need to refinish any painted part I get from Moss.
>
>But at least with a catalogue I know that the person taking my order and I are
>looking at the same part when talking part numbers and I can get a lot of
>parts
>that TRF doesn't carry for my car.
>
>I've always relyed upon a knowledgable TR3 person on the other end of the TRF
>phone to make sure I go the right parts ordered and had no confidence that I
>would get the right parts this time.
>
>If they had a catalogue I wouldn't need a knoladgable sales person. They
cann't
>have it both ways. Its a shame they no longer have a presense on the mail
>groups.
>
>TeriAnn
>
>
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