A very professional and excellent reply to a difficult situation. I certaintly
can understand both sides and how you may be overly optimistic and possitive in
tring to help. People should understand that getting items from the UK will take
twice as long as planned. Stating your side in the way you did, shows your
Sincerety. Keep up the good work!!
Just my $ 0.02 worth. Mark
CMeinel464@aol.com wrote:
> Fellow Sunbeam enthusiast,
>
> First of all I would like to thank Steve, Frank, Jan, Rich, Fred, Ian, Jim,
> Andy, Brent, Steve, Paul and many others for your support and understanding
> of the Sunbeam body panel situation.
>
> Bringing in hand made body panels from the UK has always been a problem as to
> exact time of delivery and in some cases not receiving all that we have
> ordered. Our lead time can sometimes be over six months and we are
> constantly under the control of our suppliers. I cannot always accurately
> predict what will be needed and order only from existing backorders and what
> I "think" people will need. Since many of these panels are large: valances,
> floor pans, trunk floors, etc., only so many can be included in each
> shipment. We also fill all orders as received and sometimes if we don't get
> all that we ordered, customers will have to wait even longer. A situation I'm
> not happy with, but not in my direct control.
>
> Chuck, Yes you are correct, you did call me on January 21st and I did tell
> you that the items you wanted were "out of stock." I did also say that we
> were expecting more panels in shortly (2-3 weeks). No lies, just an honest
> estimate of delivery. Yes, you also called every few weeks on the status of
> your order. Each time you were told that the items had no arrived, no lies,
> just the truth!
>
> Yes, Chuck I can understand your frustration, I have gone through this
> experience myself in waiting for parts.
>
> The circumstances over the past months have be frustrating for me as well.
> Breaking my right leg in two places and being in a full cast from toe to hip
> has put shall we say a handicap on our services. Basically my wife Patricia
> has been running "Classic Sunbeam" for the past six weeks. I also depend on
> my son who comes home on the weekends to help with the heavy items like
> unpacking containers from the UK which my wife is not able to handle.
>
> Yes, I must apologize to Chuck for my rude statement "I'm not in the mood for
> this."
> When you called I was in bed in great pain and on medication. To be called in
> "incompetent, asshole, amateur" after serving the Sunbeam community for over
> 30 years just put me over the edge.
>
> Chuck, I'm truly sorry for this bad experience and the countless delays in
> filling your panel order.
>
> Again thank you to all who wrote and supported "Classic Sunbeam." We as
> always will continue to supply the best possible parts and service.
>
> Sincerely,
> Curt
> Classic Sunbeam
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