Curt,
Thank you for your apology and I understand that you have been in pain
and somewhat debilitated by your broken leg. However, this does not excuse
your unprofessional behavior on this and other occasions. When I called you
the other day, I finally had enough (3 times and you're out) of your
attitude on past calls to me, the customer, and was simply frustrated by the
continued promises of 2-3 days. When you are in business, you are supposed
to take care of customers and at least be businesslike, not diss them. This
was the third time you had had been rude and you had no broken leg on the
first two occasions. I had called you on two separate occasions about a
month apart and told you that I might have to order some parts from another
dealer, not to diss you but to let you know that my order may change. This
is the responsible, busines-like thing to do. Think about it, I do not know
how you do business. I don't know whether you took my order verbally on
Jan21, wrote it up on an order form, entered it on a computer, or what. I
was simply letting you know that the order might change. That's it! After
all, it
would not be right, responsible, businesslike, nor kind if I ordered some of
the parts from another dealer without notifying you and you receive the
parts in the mean time and you ship me my initial order. I would then have
duplicate, unused parts from two dealers, and you would not have sufficient
stock for other customers. Their projects would also be delayed. At the
time I told you I might need to order some parts from another dealer, your
reply was I don't care, somebody else will order them. Even though this may
indeed be true, you just don't say those kinds of things to a customer if
you want to have good customers. Again, an unprofessional, unbusiness-like
statement. Turn the tables and see how you would respond, given the same
situation.
And just to be completely accurate about the phonecall, you are mistaken
about the events. You told ME that you weren't "in the mood for this",
which prompted me to reply that you were "an unprofessional bast*&" (not
assh%&@). I then hung up. I apologize for that statement, but let's be
accurate here. Those of you who might doubt my statements may ask
yourselves what I have to gain by posting this message? Nothing. What does
Curt have to gain by misquoting me? Customers and $. Hmmmm.........
I appreciate everyone's comments and am glad that most (not all) of you have
had good luck with Curt. That is really good news, as I wondered how a
vendor
who treats all his customers in this manner could stay in business.
Unfortunately, he has lost a customer and let's face it, customers (and
tigers) are getting more scarce. I consider the matter closed.
Thank all of you again for your comments
----- Original Message -----
From: <CMeinel464@aol.com>
To: <tigers@autox.team.net>
Sent: Saturday, April 14, 2001 5:46 AM
Subject: open response: Crappy Sunbeam dealer
> Fellow Sunbeam enthusiast,
>
> First of all I would like to thank Steve, Frank, Jan, Rich, Fred, Ian,
Jim,
> Andy, Brent, Steve, Paul and many others for your support and
understanding
> of the Sunbeam body panel situation.
>
> Bringing in hand made body panels from the UK has always been a problem as
to
> exact time of delivery and in some cases not receiving all that we have
> ordered. Our lead time can sometimes be over six months and we are
> constantly under the control of our suppliers. I cannot always accurately
> predict what will be needed and order only from existing backorders and
what
> I "think" people will need. Since many of these panels are large:
valances,
> floor pans, trunk floors, etc., only so many can be included in each
> shipment. We also fill all orders as received and sometimes if we don't
get
> all that we ordered, customers will have to wait even longer. A situation
I'm
> not happy with, but not in my direct control.
>
> Chuck, Yes you are correct, you did call me on January 21st and I did tell
> you that the items you wanted were "out of stock." I did also say that we
> were expecting more panels in shortly (2-3 weeks). No lies, just an honest
> estimate of delivery. Yes, you also called every few weeks on the status
of
> your order. Each time you were told that the items had no arrived, no
lies,
> just the truth!
>
> Yes, Chuck I can understand your frustration, I have gone through this
> experience myself in waiting for parts.
>
> The circumstances over the past months have be frustrating for me as well.
> Breaking my right leg in two places and being in a full cast from toe to
hip
> has put shall we say a handicap on our services. Basically my wife
Patricia
> has been running "Classic Sunbeam" for the past six weeks. I also depend
on
> my son who comes home on the weekends to help with the heavy items like
> unpacking containers from the UK which my wife is not able to handle.
>
> Yes, I must apologize to Chuck for my rude statement "I'm not in the mood
for
> this."
> When you called I was in bed in great pain and on medication. To be called
in
> "incompetent, asshole, amateur" after serving the Sunbeam community for
over
> 30 years just put me over the edge.
>
> Chuck, I'm truly sorry for this bad experience and the countless delays in
> filling your panel order.
>
> Again thank you to all who wrote and supported "Classic Sunbeam." We as
> always will continue to supply the best possible parts and service.
>
> Sincerely,
> Curt
> Classic Sunbeam
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