I've had that one a couple times too. I copied it and sent it to the
ebay inspectors and they told me they were trying to follow threads to
find the culprits. It was definately not ebay. Never respond to any
emails like that. Anything that requires action by a user is always done
while logged into the ebay site.
Dave
Robert Duquette wrote:
>I have received emails on more than one occasion that asked if I had
>forgotten my password, to go to the link provided in the email to change it,
>and if not, to ignore the message.
>
>Two thoughts crossed my mind. Either someone has tried to hack it, or I
>could end up going to a site where I will be providing someone with a new
>password. I chose to ignore it.
>
>Did something similar happen to you?
>
>Robert D.
>
>----- Original Message -----
>
>
>>A little over a month ago, my eBay acount was pirated by someone in Texas.
>>I would have had no knowledge of this had not the buyer of a motorcycle
>>
>>
>that
>
>
>>I was not aware I even owned, let alone intended to sell, phoned me to
>>confirm that, even though the motorcycle was located in Oregon, I really
>>
>>
>did
>
>
>>want payment wire transferred to a bank in Texas. Now get this - AT NO
>>
>>
>TIME
>
>
>>DID MY EBAY INDICATE THAT I WAS SELLING ANYTHING! Had the buyer not
>>
>>
>phoned,
>
>
>>I would have had no indication that anything was amiss until I received my
>>next credit card statement for the listing & commission. Since Gary is an
>>active eBayer, I probably would not have questioned the charges. This
>>morning I received an official looking email advising me that my eBay
>>account information was inaccurate. Thanks to our noble Cap'n, and his
>>warning a week or so ago, I sent the suspicious letter directly to eBay,
>>rather than attempting to answer it. If all goes well, here is the
>>
>>
>response
>
>
>>that I received.
>>
>>Kate
>>
>>eBay Customer Support wrote:
>>
>>
>>
>>>Thank you for contacting eBay's Trust & Safety Department about an email
>>>you received from an address that includes '@ebay.com' but that may not
>>>be an authentic email from eBay. We will investigate this situation
>>>immediately.
>>>
>>>Please be advised that there have been cases where people have attempted
>>>to gain access to an eBay member's personal information by sending
>>>"spoof" emails. Spoof emails intentionally give the false impression
>>>that they have been sent by eBay to solicit people to transmit their
>>>account information. Based on your inquiry to eBay's Trust and Safety
>>>Department, the email you received was likely a spoof.
>>>
>>>eBay is very concerned about spoof email and is taking prompt action to
>>>address the issue. If you think you may have entered personal
>>>information into a spoof site, we advise you to review the information
>>>at the web address below, which contains more detailed information about
>>>the following steps:
>>>
>>> http://pages.ebay.com/help/confidence/problems-identity-theft.html
>>>
>>>1. Change your eBay password and email account password
>>>
>>>Periodically changing your password is one of the most effective ways to
>>>maintain security on any Web site. If you think there is a possibility
>>>of a breach in your account security, we strongly suggest that you begin
>>>by changing your password.
>>>
>>>2. Forward the email to Spoof@ebay.com
>>>
>>>If you haven't already done so, please forward a copy of the email,
>>>(which will include the full header), to spoof@ebay.com. Forwarding the
>>>email will help us investigate this matter more quickly. Please do not
>>>forward the email as an attachment or alter the subject line in any way.
>>>For more information on how to identify a header, please visit:
>>>
>>> http://pages.ebay.com/help/basics/information.html
>>>
>>>3. Protect your identity
>>>
>>>If you entered information such as your social security number or credit
>>>card numbers into a web site that you were directed to via a spoofed
>>>email, you need to take immediate action to protect your identity. The
>>>following web sites have valuable information on the steps you should
>>>take to protect yourself:
>>>
>>> eBay Help:
>>>http://pages.ebay.com/help/confidence/problems-identity-theft.html
>>> U.S. Government ID Theft Site:
>>>http://www.consumer.gov/idtheft/victim.htm
>>> BBB ID Theft Site:
>>>http://www.newyork.bbb.org/identitytheft/newscams.html
>>>
>>>As we move forward with our investigation, we will contact you if we
>>>need further information. In order to dedicate resources to
>>>investigating this type of situation, please submit any other questions
>>>or concerns through our Help System, which can be accessed by clicking
>>>on the Help button at the top of any eBay page.
>>>
>>>*Please do not respond to this email as your reply will not be received.
>>>If you need to contact us again, please use the eBay Help system.
>>>
>>>We appreciate your efforts in helping keep eBay a safe online
>>>marketplace.
>>>
>>>Regards,
>>>
>>>eBay Trust & Safety Team
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