A little over a month ago, my eBay acount was pirated by someone in Texas.
I would have had no knowledge of this had not the buyer of a motorcycle that
I was not aware I even owned, let alone intended to sell, phoned me to
confirm that, even though the motorcycle was located in Oregon, I really did
want payment wire transferred to a bank in Texas. Now get this - AT NO TIME
DID MY EBAY INDICATE THAT I WAS SELLING ANYTHING! Had the buyer not phoned,
I would have had no indication that anything was amiss until I received my
next credit card statement for the listing & commission. Since Gary is an
active eBayer, I probably would not have questioned the charges. This
morning I received an official looking email advising me that my eBay
account information was inaccurate. Thanks to our noble Cap'n, and his
warning a week or so ago, I sent the suspicious letter directly to eBay,
rather than attempting to answer it. If all goes well, here is the response
that I received.
Kate
eBay Customer Support wrote:
> Thank you for contacting eBay's Trust & Safety Department about an email
> you received from an address that includes '@ebay.com' but that may not
> be an authentic email from eBay. We will investigate this situation
> immediately.
>
> Please be advised that there have been cases where people have attempted
> to gain access to an eBay member's personal information by sending
> "spoof" emails. Spoof emails intentionally give the false impression
> that they have been sent by eBay to solicit people to transmit their
> account information. Based on your inquiry to eBay's Trust and Safety
> Department, the email you received was likely a spoof.
>
> eBay is very concerned about spoof email and is taking prompt action to
> address the issue. If you think you may have entered personal
> information into a spoof site, we advise you to review the information
> at the web address below, which contains more detailed information about
> the following steps:
>
> http://pages.ebay.com/help/confidence/problems-identity-theft.html
>
> 1. Change your eBay password and email account password
>
> Periodically changing your password is one of the most effective ways to
> maintain security on any Web site. If you think there is a possibility
> of a breach in your account security, we strongly suggest that you begin
> by changing your password.
>
> 2. Forward the email to Spoof@ebay.com
>
> If you haven't already done so, please forward a copy of the email,
> (which will include the full header), to spoof@ebay.com. Forwarding the
> email will help us investigate this matter more quickly. Please do not
> forward the email as an attachment or alter the subject line in any way.
> For more information on how to identify a header, please visit:
>
> http://pages.ebay.com/help/basics/information.html
>
> 3. Protect your identity
>
> If you entered information such as your social security number or credit
> card numbers into a web site that you were directed to via a spoofed
> email, you need to take immediate action to protect your identity. The
> following web sites have valuable information on the steps you should
> take to protect yourself:
>
> eBay Help:
> http://pages.ebay.com/help/confidence/problems-identity-theft.html
> U.S. Government ID Theft Site:
> http://www.consumer.gov/idtheft/victim.htm
> BBB ID Theft Site:
> http://www.newyork.bbb.org/identitytheft/newscams.html
>
> As we move forward with our investigation, we will contact you if we
> need further information. In order to dedicate resources to
> investigating this type of situation, please submit any other questions
> or concerns through our Help System, which can be accessed by clicking
> on the Help button at the top of any eBay page.
>
> *Please do not respond to this email as your reply will not be received.
> If you need to contact us again, please use the eBay Help system.
>
> We appreciate your efforts in helping keep eBay a safe online
> marketplace.
>
> Regards,
>
> eBay Trust & Safety Team
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