Nolan Penney said ::
> Yes, though sadly, the typical chain type auto parts store doesn't see
> it that way.
>
> A good parts person will spend 15 minutes with you figuring out why a
> given widget doesn't fit your car when it's supposed to, and determine
> the right one that does. Total profit to the store for that 15 minutes
> of time spent? Lets say $5.00.
>
> If the parts person would have blown you off and waited on six other
> customers instead, who needed spark plugs and fuzzy dice, the profit to
> the store would have been $30.00.
>
> Which is why the stores so often fire good counter people and keep the
> twit. Twits and jerks make them more money.
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And I wonder just how long it will take before this stores reputation gets
around and they have no customers left to blow-out, this is just like a
restaurant selling bad food and expecting customers to keep coming, good
service goes a long way, bad service has stopped many "could be" good
businesses, a very bad meal is most times overlooked by good service, I
would much rather have 50% of something than 100% of nothing. "FT"
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