Once upon a time (in a mysterious land that may never have even existed
except in our rose-tinted memories), these places employed people who knew
about cars. But, that takes experince and training, and monkeys who know
how to tap a make and model into a computer come cheaper. For 99.5% of
customers who just want to replace a specific part on their modern car,
that's good enough; who, apart from the Triumph specialists, is going to pay
the extra it costs to employ someone capable of helping that last 0.5%?
To be honest, they are just a business, driven by the need to make money
like all businesses, and I can't say I blame them - if I ran the shop I'd
probably do the same thing. That's just the way things are.
I tend to have the opposite approach with these stores - I enter expecting
them not to be able to help, but on the off-chance that it will save the
postage cost and delay of getting something from a specialist. If they can
help, I walk away happy with my expectations exceeded. If they are cheaper
than all the specialists (like when I bought an alternator for #5 less than
any of the specialists) I walk out jumping for joy!
Adjust your expectations, and your will meet with less disappointment.
Jeez, I'm almost starting to sound philosophical there!
Richard & Daffy
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