I like it !
BUT !
Trying to keep up with ALL the different vendors it would be a logistics
nightmare.
With the ever changing marketing of products today many companies are down
sizing and it seems that the downsize is coming at the expense of customer
service. I like the way most of the big OEM's are starting to grade their
vendors, I am graded each month by people like GE, Micro Switch, Allen
Bradley and the like. In the world of ISO9000 and QS-9000 you either toe the
mark or become road kill.
I had an experience once with a fast food drive thru that really shows the
mind set of our Customer Service in the US. One of my buddies called in an
order for a take out, he went to the store and "walked" up to the drive
thru, the attendant dressed him down about "walking" thru the drive thru. My
buddies response was " I guess due to the fact that you have so much
business you don't need MY money, so you eat it !"
-----Original Message-----
From: Mike.Hopkins@mis.magna-europa.com
[mailto:Mike.Hopkins@mis.magna-europa.com]
Sent: Tuesday, June 22, 1999 8:01 AM
To: spitfires@autox.team.net
Subject: Bad Service
Over and over on the Spitfire/triumphs list you hear of bad service from
one motor factor or another both over here in the UK and across the pond in
the US where obviously the majority of listers are situated (as shown on
rogues gallery). The lists obviously covers a fair bit of buying power, I
suggest going for a name and shame approach, if you have had bad service
tell the world who they are be they GM, a triumph supplier or local paint
shop, lets face it if they are giving rubbish service to you they are going
to give it to others and over the years I have become sick and tired of the
poor service offered.
By the way the same goes for those offering good service (name and praise,
by the way), tell the world I would rather use a work shop recommended by
someone who uses the same likewise service than stick a pin in the yellow
pages.
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